Head of Product Operations & Enablement (f/m/d)

JTL-Software; Hürth; Vor Ort; EUR 120.000 - 160.000; Vollzeit

Zusammenfassung

JTL-Software is seeking a senior leader to establish and own Product Operations & Enablement. You will define the mandate, build the systems, and drive portfolio visibility across a growing B2B SaaS organization.

Directly report to the VP Product and shape decision processes at the executive level. In this remote-first role, you will work closely with Engineering, Marketing and GTM teams to ensure alignment of product plans, launches and go‑to‑market strategies.

Qualifikationen

• 8+ years in product management and/or product operations in B2B SaaS or complex product environments, with leadership exposure.
• Ability to design and scale Product Operations & Enablement functions including governance, goal systems and onboarding.

Aufgaben

• Create and own Product Operations & Enablement as a new function, defining mandate, priorities and roadmap.
• Own planning and steering system for quarterly planning, reviews and portfolio transparency for the product org.
• Build goal systems with KPI trees and outcome-oriented targets for leadership visibility.
• Establish prioritisation governance with the VP Product for a single portfolio view across areas.
• Elevate PM craft across the team with leveling, onboarding and coaching standards.
• Set up product tooling and data stack (roadmapping, analytics, insights) and scale AI-enabled workflows.
• Collaborate closely with Engineering, Marketing & GTM to align plans and GTM efforts.
• Demonstrate credibility as a former PM or hands-on coach, with strong stakeholder skills up to C-level.

Kenntnisse

Strategic thinking

Operational excellence

Leadership

Stakeholder management

PM coaching

Data literacy

AI in PM workflows

German language

Jobbeschreibung

Head of Product Operations & Enablement (f/m/d)

JTL is one of the leading e-commerce platforms in the German-speaking market. Thousands of merchants run their business on our ERP, shop and fulfillment products every day. Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team. As Head of Product Operations & Enablement, you build and own the operational foundation this next chapter needs – the goal system, the tooling, and the enablement that makes every product manager better. This is a senior role for a strategic mind who is also a strong executor: hands‑on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence.

What you’ll do

• You build Product Operations & Enablement as a new function: its mandate, priorities and roadmap for how the product org plans, decides and learns; you start as a team of one, build the systems yourself before you scale them.
• You own the planning and steering system of the product org – from quarterly planning to reviews and portfolio transparency – and design it to be light, fast and decision‑oriented, up to C‑level.
• You build the goal system from the ground up: KPI and driver trees, outcome‑oriented targets, and reporting that makes product progress visible to leadership and the board.
• You establish prioritisation governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas.
• You raise PM craft across the team: you develop our leveling and job architecture further and establish onboarding, coaching formats and clear standards for what good discovery and delivery work looks like.
• You set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI‑enabled ways of working across the whole product org.
• You work closely with Engineering, Marketing & GTM – making sure product plans, launches and go‑to‑market pull in the same direction.
• 8+ years in product management and/or product operations in B2B SaaS or complex product environments, several of them at or close to leadership level. You have seen from the inside what a well‑run product org looks like.
• You have built or substantially professionalised a product operations function – portfolio steering, goal systems, team enablement – and can show what measurably changed as a result.
• PM craft credibility: you have worked as a product manager yourself or coached PMs hands‑on, and you set standards that PMs respect.
• Strong facilitation and stakeholder skills up to C‑level: you turn planning and reviews into decision forums, not ceremonies.
• Data literacy: you think in KPIs and driver trees, are comfortable with product analytics, and build reporting that people actually use.
• You use AI as a natural part of your own work and have concrete experience embedding AI into PM workflows (drafting, synthesis, analysis) – scaling this across the org is a core part of the role.
• A good working knowledge of German is a strong plus.

What you’ll find

You build and shape a new function with leverage across the entire product organization – in a profitable, growing company with an ambitious growth agenda. Direct line to the VP Product, short decision paths, and a real mandate to change how the org works. Remote‑first, with occasional on‑site days, mainly in our office in Hürth (NRW), for workshops, planning and team days.

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