Head of Heating Operations

SR2 | Socially Responsible Recruitment | Certified B Corporation™; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A reputable company in Berlin is seeking a Head of Heating Operations to lead the operational backbone of its heating and cooling portfolio. The successful candidate will build operational processes, manage multidisciplinary teams, and ensure the seamless transition from project to operations. With a strong emphasis on performance and customer experience, this role requires a background in heating or energy systems, strong leadership skills, and the ability to manage complex environments. The company offers a dynamic working environment focused on continuous improvement.

Qualifikationen

• Strong background in heating, energy systems, or technical operations with leadership experience.
• Comfortable managing complex operational environments involving multiple stakeholders.
• Commercially aware, with experience overseeing billing, contracts, and service delivery.
• Digital tools and performance data literacy.

Aufgaben

• Build robust operational processes and lead a multidisciplinary team.
• Monitor operational performance across heating and cooling assets.
• Own customer-facing service processes, including ticketing and issue resolution.
• Take responsibility for live operations after installation and transition from partners.
• Monitor performance across assets and ensure regulatory, technical, and contractual compliance.
• Oversee billing processes and ensure accurate, timely invoicing and customer experience.
• Own customer-facing service processes, including ticketing and issue resolution.
• Define and improve workflows, standards, and handover frameworks for scalability.
• Lead and develop an operations team with a culture of accountability and continuous improvement.
• Interface with suppliers, service providers, property stakeholders, and customers for smooth operations.
• Provide operational insights into project selection, delivery planning, and partner engagement.
• Own operational data across asset lifecycle and maintain dashboards for decision-making.

Kenntnisse

Heating, energy systems, or technical operations

People leadership

Complex operational management

Commercial awareness

Process-driven and organized

Digitally confident

Jobbeschreibung

We are hiring a Head of Heating Operations to lead and shape the operational backbone of a growing heating and cooling portfolio. This role sits at the centre of delivery, performance, and customer experience — taking systems from project readiness through to long-term operational success.

You’ll be responsible for building robust operational processes, leading a multidisciplinary team, and ensuring systems perform reliably, compliantly, and commercially once live. This is a senior role with real influence across projects, partners, and strategy.

• Own the operational setup of heating and cooling projects prior to go-live, ensuring systems, data, contracts, and documentation are in place.
• Coordinate closely with engineering, commercial, finance, and legal teams to ensure smooth readiness for delivery.
• Manage operational agreements and support funding and regulatory submissions where required.
• Take responsibility for systems once installed, overseeing the transition from delivery partners into live operations.

Live system oversight

• Monitor operational performance across heating and cooling assets, identifying issues and driving resolution.
• Ensure assets operate in line with regulatory, technical, and contractual requirements.
• Maintain oversight of service partners responsible for maintenance and ongoing support.

Commercial operations

• Ensure contracts for heat and gas supply are operational and correctly structured.
• Oversee billing processes to ensure accuracy, timeliness, and a strong customer experience.
• Ensure metering and data capture support reliable and auditable invoicing.

Customer & service management

• Own customer-facing service processes, including ticketing and issue resolution.
• Ensure customers have clear access to support and that on-site systems are clearly documented and signposted.

Process, systems & improvement

• Define and maintain operational standards, procedures, and handover frameworks.
• Continuously improve workflows to increase efficiency, transparency, and scalability.
• Lead or support the rollout of operational software and digital tools.
• Lead and develop an operations team, creating a culture of accountability and continuous improvement.
• Act as a key interface between internal teams and external stakeholders such as suppliers, service providers, property stakeholders, and customers.
• Provide operational insight into project selection, delivery planning, and partner engagement.

Data & performance insight

• Own operational data across the asset lifecycle to support reporting, forecasting, and performance analysis.
• Maintain dashboards and management tools that support informed decision-making.

About you

• Strong background in heating, energy systems, or technical operations, with leadership experience.
• Comfortable managing complex operational environments involving multiple stakeholders.
• Commercially aware, with experience overseeing billing, contracts, and service delivery.
• Confident people leader who can balance hands‑on problem‑solving with strategic thinking.
• Process‑driven, organised, and motivated by improving how things work.
• Digitally confident, with experience using operational platforms and performance data.

Please apply using this job advert or send your up to date CV to [e-mail]