Head of Global Digital Transformation (m/f/d)

Merz Therapeutics GmbH; Frankfurt; Hybrid; EUR 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Nice location and transport

Company restaurant

Flat hierarchies

Competitive compensation

WellPass

Germany ticket

Corporate Benefits

JobBike

Job summary

Merz Therapeutics GmbH is seeking a Head of Global Digital Transformation to define and execute a cohesive digital strategy that unites existing initiatives, capabilities, and investments for business impact. You will lead the Digital Strategy team and partner with senior stakeholders to accelerate transformation, strengthen capabilities, and drive growth.

You will shape AI and CRM strategies, enable data-driven decision making, and translate business needs into scalable digital solutions across

Qualifications

• Proven leadership in Digital Transformation, Omnichannel Engagement, CRM, or related fields within pharma.
• Proven track record of developing and implementing digital strategies with measurable business impact.
• Deep understanding of omnichannel engagement, CRM, customer-centric digital capabilities, and AI applications.
• Experience translating business priorities into scalable solutions and driving adoption in international organizations.
• Ability to connect business strategy, technology, data, and customer experience into value-creating initiatives.
• Excellent stakeholder management, change leadership, and communication skills.
• Experience working in global matrix organizations and leading transformation across markets.

Responsibilities

• Define and drive the global Digital Transformation strategy aligned with business priorities.
• Create a clear roadmap that connects and prioritizes digital initiatives across functions, regions, and platforms.
• Lead and develop a high-performing global digital transformation team with a culture of innovation and collaboration.
• Advance omnichannel engagement capabilities and customer-centric digital experiences across stakeholders.
• Shape and drive the organization's AI strategy by identifying high-value use cases.
• Drive CRM excellence and data-driven decision making across markets.
• Partner with senior leaders to translate business needs into scalable digital solutions.
• Establish governance, performance measures, and success metrics to maximize impact of digital investments.
• Build digital capabilities across the organization and act as an ambassador for transformation.

Skills

Digital Transformation

Omnichannel Engagement

CRM

AI applications

Stakeholder management

Change leadership

Communication

Global matrix organizations

Job description

As our Head of Global Digital Transformation, you will define and implement a clear digital strategy that connects existing initiatives, capabilities, and investments into a cohesive roadmap focused on business impact.

You will lead and develop the Digital Strategy team and work closely with senior stakeholders across the organization to accelerate digital transformation, strengthen digital capabilities, and drive sustainable business growth.

YOUR RESPONSIBILITIES

• Define and drive the global Digital Transformation strategy aligned with business and commercial priorities.

• Create a clear roadmap that connects and prioritizes existing and new digital initiatives across functions, regions, and platforms.
• Lead, develop, and inspire a high-performing global digital transformation team, fostering a culture of innovation, collaboration, and continuous improvement.

• Advance Omnichannel Engagement capabilities and customer-centric digital experiences across HCP, patient, and stakeholder interactions in a fit-for-purpose approach for the Merz Tx current and future portfolio.

• Shape and drive the organization's AI strategy by identifying, prioritizing, and enabling high-value use cases across the business.
• Drive CRM excellence and data-driven decision making, ensuring adoption, effectiveness, and business value across markets.

• Partner with senior business leaders across Commercial, Marketing, Medical Affairs, Data & Analytics, and AI teams to shape digital priorities and translate business needs into scalable digital solutions.
• Establish governance, performance measures, and success metrics to maximize the impact of digital investments

• Build digital capabilities across the organization and act as an ambassador for digital transformation across global and regional teams.

YOUR PROFILE

• Proven leadership experience in Digital Transformation, Omnichannel Engagement, CRM, or related fields within the pharmaceutical industry.
• Proven track record of developing and implementing digital strategies that delivered measurable business impact.
• Deep understanding of Omnichannel Engagement, CRM, customer-centric digital capabilities, and emerging AI applications.
• Experience translating business priorities into scalable solutions and driving adoption across complex international organizations.
• Ability to connect business strategy, technology, data, and customer experience into practical and value-creating initiatives.
• Excellentstakeholder management, change leadership, and communication skills.
• Experience working in global matrix organizations and leading transformation across multiple markets and regions.

YOUR BENEFITS

• Individual career development in a purposeful job: you improve the quality of life of our patients!

• Hybrid work model that allows a good work-life balance

• Attractive location with good transport links, modern workplaces and a company restaurant

• Global family business with flat hierarchies and an open, respectful corporate culture

• Competitive compensation package and comprehensive social benefits

• Variety of employer-subsidized benefits such as WellPass, Germany ticket, Corporate Benefits and JobBike
  

Find out more about our benefits here.

ABOUT US

Welcome to Merz Therapeutics, a leading pharmaceutical company that helps people with movement disorders, neurological diseases, liver diseases and other health conditions regain their quality of life.

We are proudto be a family-owned and value-driven company that has been dedicated to serving the needs of our patients for 110 years and is now a global innovation leader with products in more than 90 countries.

Our goalis to use our products to improve treatment outcomes for patients around the world, thereby reducing the burden of suffering for affected people and their surroundings.

Our dedication and commitmentto relentless research and development is to ensure that unmet patient needs are identified and appropriate treatments are provided.

Therefore, become part of our international and motivated Merz Therapeutics family now and help us achieve our goal:"BETTER OUTCOMES FOR MORE PATIENTS"

For more information, visit https://www.merztherapeutics.com/.