Head of Customer Succss (m/f/d)

RxREVU, Inc.; Berlin; Hybrid; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days

Public transport pass

Learning budget

Zusammenfassung

voize is hiring a Head of Enterprise Customer Success to build and scale our enterprise CS organization in Germany and for international growth. You will own the operating model, customer health, and executive alignment for high-stakes partnerships, including €1M+ accounts, and lead a cross-functional team.

You will foster trusted C-level relationships across healthcare customers, design governance for multi-site rollouts, and partner with Sales, Implementation, Product and Operations to drive

Qualifikationen

• Senior leadership experience in Enterprise CS or related field.
• Experience managing €1M+ accounts and executive relationships.
• Proven CS expertise in adoption, health metrics, and escalations.

Aufgaben

• Lead and scale the Enterprise CS organization for growth in Germany and beyond.
• Design the operating model with ownership, governance and capacity planning.
• Own adoption, health metrics and operational outcomes across accounts.
• Oversee multi-site rollout governance and risk management.
• Build trusted C-level relationships with customer leadership, IT and procurement.
• Anticipate escalations and handle critical situations directly.
• Collaborate with Sales, Implementation, Product, Operations and vertical experts.
• Develop a high-performing team with clear expectations and feedback.

Kenntnisse

Senior leadership

Enterprise CS

Customer operations

Strategic accounts

C-level relationships

Ownership of complex accounts

Operating models

Multi-site rollout leadership

Executive presence

German and English

Jobbeschreibung

Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission: Build the Customer Success organization for our next stage of growth

We are looking for a Head of Enterprise Customer Success to lead and scale our enterprise customer organization across Germany's largest healthcare groups and prepare it for international growth.

You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships - including €1M+ accounts - you will lead through your team while stepping directly into critical situations when needed.

Your Daily Business - No two days are alike

• Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally
• Design the operating model, including ownership, governance, standards, and capacity planning
• Own adoption, customer health, and operational outcomes across complex enterprise accounts
• Lead multi-site rollout governance and hold teams accountable for quality, risk, and follow-through
• Build trusted C-level relationships across customer leadership, operations, IT, and procurement
• Anticipate and resolve escalations, stepping directly into critical customer or facility situations
• Partner cross-functionally with Sales, Implementation, Product, Operations, and Vertical Experts
• Develop a high-performing team through clear expectations, coaching, and candid feedback

Your Skillset - What you bring to the table

• Senior leadership experience in Enterprise Customer Success, customer operations, or strategic account leadership within a scaling SaaS or technology business
• Ownership of complex, high-stakes customers, including €1M+ accounts and C-level relationships
• Deep CS expertise in adoption, customer health, operational outcomes, and escalations
• Experience designing operating models and creating clear standards and accountabilityA track record leading complex, multi-site rollouts across multiple stakeholder groups
• Strategic and hands-on leadership, with the judgment to enter critical situations directly
• High EQ, executive presence, and an energizing, proactive style
• Professional German and strong English
• Healthcare or another regulated industry is advantageous; consulting or program-management experience is a plus

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up

Ready to talk?

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!