Head of Consulting – Digital Platform for Operational Excellence SaaS & Pharma Manufacturing (a[...]

eschbach GmbH; Bayern; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Personal development opportunities

Flexible working arrangements

Team culture activities

Zusammenfassung

A leading tech firm in Germany is seeking a Head of Customer Solutions to oversee the implementation of AI-enabled solutions in the pharma sector. This role requires over 7 years of experience in operational excellence and leadership. Candidates must be adept at managing stakeholder relationships and driving growth through effective project delivery. The position offers flexible working and a vibrant team culture, along with a modern workplace in Bad Säckingen.

Qualifikationen

• 7+ years of experience in Pharma Operational Excellence or digitalization within pharma manufacturing.
• Proven experience leading software PoCs and pilots in corporate or global programs.
• Strong commercial mindset with the ability to partner effectively with Sales.

Aufgaben

• Build and lead high-performing consulting and implementation teams.
• Drive end-to-end delivery of IOP (PoCs, pilots, global rollouts).
• Build strong relationships with senior stakeholders and ensure customer value.

Kenntnisse

Pharma Operational Excellence

Leadership experience

Stakeholder management

Fluent in English and German

Jobbeschreibung

We are looking for

Head of Customer Solutions (m/w/d) to drive the successful implementation of our AI-enabled Intelligent Operations Platform (IOP) across global pharma and chemical manufacturing programs - turning PoCs into scalable deployments and driving measurable customer value, adoption and growth.

Your tasks

Leadership & Team Development

• Build and lead high-performing consulting & implementation teams
• Develop capabilities to deliver scalable, high-impact IOP solutions
• Shape effective ways of working and drive organizational growth
• Drive predictable ARR growth, services revenue and capacity utilization through strong execution

Solution & Project Delivery

• Lead end-to-end delivery of IOP (PoCs, pilots, global rollouts)
• Translate customer processes into scalable solution designs
• Ensure measurable outcomes through clear KPIs and success criteria
• Integrate IOP into customer IT architectures (e.g. MES, ERP, LIMS, data platforms, AI)

Customer Growth & Value

• Drive expansion from pilots to multi‑site and global programs
• Partner with Sales on strategic accounts and pre‑sales activities
• Deliver ARR growth, services revenue, and strong customer value

Customer Success & Adoption

• Build strong relationships with senior stakeholders (Ops, OE, IT)
• Drive user adoption, value realization, and high renewal rates
• Ensure highest renewals rates by ensuring customer value and address risks early

Technology & DevOps

• Ensure technically excellent, scalable implementations
• Foster strong collaboration with Dev & DevOps teams
• Drive continuous improvement, innovation and operational stability
• Ensure technical excellence of our implementations by driving proactive continuous improvement, RCAs and CAPAs

Your profile

• 7+ years of experience in Pharma Operational Excellence or digitalisation within pharma manufacturing
• Proven experience leading software PoCs and pilots in corporate or global programs
• Leadership experience in building, developing, and transforming teams
• Strong commercial mindset with the ability to partner effectively with Sales and drive growth
• Strong stakeholder management and communication skills, including senior leadership interaction
• Structured, hands‑on, and solution‑oriented with a high level of ownership
• Adaptable and resilient in dynamic, fast‑paced environments
• Willingness to travel and work with international customer and teams
• Fluent English and German skills

Our offer

• Great team spirit – Work with colleagues who make collaboration fun and always have each other’s backs.
• Personal development – We support your strengths and give you the space to grow both professionally and personally.
• Responsibility & creative freedom – With us, you’re encouraged to think ahead, contribute ideas, and help shape how we work.
• Feel‑good workplace – Enjoy a modern, ergonomic office in the heart of Bad Säckingen, complete with a rooftop terrace, free parking, and plenty of cozy spots to work or relax.
• Team culture that connects – Game nights, hikes, BBQs, Christmas parties & more – we love spending time together beyond work.
• Flexible working – Thanks to our home‑office policy, you stay connected and productive even when working remotely.
• Snacks & soul food – Fresh coffee, fruit, and snacks are always available – plus, you can enjoy free, delicious lunch options from local spots in town.