Head of Customer Service

A-Gas; Seevetal; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading gas service provider in Seevetal, Germany is seeking a Customer Service Manager to lead and manage the Customer Service function across Europe. This role includes overseeing order execution, responding to customer inquiries, and collaborating closely with the Commercial team to enhance service delivery. The ideal candidate will have experience in managing customer service teams, excellent computer skills, and be multilingual in English, German, and Dutch.

Qualifikationen

• Prior experience in managing a customer services function.
• Ability to lead and engage a team effectively.
• Excellent computer skills, especially in MS Office.
• Experience in systems and process improvements.

Aufgaben

• Lead and manage the Customer Service function.
• Collaborate with the Commercial team for insights.
• Oversee order execution and respond to customer inquiries.

Kenntnisse

Customer service management

Team leadership

MS Office skills

Process improvements

Commercial awareness

Financial forecasting

Multilingual communication

Tools

SAP

Jobbeschreibung

Responsible for leading and managing the Customer Service function across the continental European region, ensuring a high standard of service delivery that meets the needs of all A-

Gas customers. This role involves overseeing order execution, responding to customer enquiries and feedback, and continuously driving service excellence. In close collaboration with the Commercial team, the role will support a deeper understanding of customer requirements, contributing valuable insights to the commercial team to enhance sales forecasting and strategic planning. A key focus will also be maintaining strong cross-functional alignment, particularly

with Operations, to ensure seamless customer experience and service consistency.

Reports to

Commercial Director Europe

Principal Place of Work

Office based, Seevetal, Germany with travel between EU sites at least fortnightly

Experience, Knowledge and Qualifications

Essential

• Prior experience in Managing a Customer Services Function
• Leading and engaging a Team
• Excellent computer Skills (MS Office suite)
• Systems and Process improvements
• Decision making through the influence of others
• Commercially Aware
• Financial forecasting/modelling experience
• Teamwork and Collaboration
• Multi lingual (English, German, Dutch)

Desirable

• Experience in managing a multi-country Customer Services Function
• Knowledge of SAP