Head of Commercial Excellence (Incl. Marcom) (all genders)

Merck Life Science; Darmstadt; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A global leader in life sciences is seeking a Head of Commercial Excellence in Darmstadt, Germany. This pivotal role involves driving the transformation of commercial capabilities to enhance sales effectiveness and customer engagement. Candidates should have a Bachelor's degree and proven experience in commercial leadership within the life sciences. Join a team that values diversity and innovation, and be part of shaping the future of healthcare and technology.

Qualifikationen

• Direct experience in driving sales performance in life sciences.
• Experience in leading cross-functional teams.
• Strong analytical skills interpreting complex data.

Aufgaben

• Lead strategies for sales support and marketing impact.
• Drive CRM excellence within the division.
• Develop pricing strategies for market alignment.
• Optimize commercial processes for efficiency.
• Champion customer experience using NPS and CSAT.
• Provide coaching to enhance team capabilities.

Kenntnisse

Sales performance management

Commercial strategy

CRM excellence

Analytical skills

Presentation skills

Coaching and development

Problem-solving

Ausbildung

Bachelor’s degree in Business Administration

MBA preferred

Jobbeschreibung

Head of Commercial Excellence (Incl. Marcom) (all genders)

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role: You will be responsible for driving the transformation of commercial capabilities to achieve sustainable growth and operational effectiveness. This role will define and execute a cohesive commercial strategy, aligning cross‑functional teams and optimizing tools, processes, and programs to enhance sales effectiveness, customer engagement, and marketing impact. The role will drive impact through functional excellence by building high‑performing teams and processes, tool excellence by implementing scalable and innovative solutions, and governance excellence by establishing clear frameworks for performance management and accountability. Key areas include CRM, marketing communications (MarCom), learning, territory management, sales incentives, and franchise growth initiatives.

Key Responsibilities

• Lead the creation and execution of strategies that improve sales support, sales force effectiveness, and marketing impact, ensuring alignment with the company’s long‑term business objectives.
• Drive CRM excellence across the life sciences division by establishing and continuously enhancing a best‑in‑class customer relationship management system, aiming at optimizing customer engagement and supporting sales efforts.
• Oversee education and capability planning initiatives across the life sciences division, ensuring that teams are equipped with the necessary skills and knowledge to excel.
• Develop and implement pricing strategies that align with market conditions and business objectives, ensuring competitive positioning and profitability.
• Develop and execute multi‑channel marketing communication strategies to effectively convey value propositions, optimize lead generation, and strengthen customer relationships across diverse touchpoints.
• Define, monitor, and analyze commercial performance metrics to assess effectiveness and identify areas for improvement. Develop and implement best‑in‑class sales incentive systems.
• Establish robust commercial KPI frameworks and governance structures to enable data‑driven decision‑making and resource allocation.
• Drive the optimization, simplification, and streamlining of commercial processes to enhance efficiency, reduce complexity, and support sustainable business growth.
• Establish and champion customer experience initiatives by leveraging NPS and CSAT KPIs to ensure all customer interactions drive satisfaction, foster loyalty, and contribute to revenue growth.
• Develop and deliver impactful presentations and insights that inform business unit decision‑making and enhance execution.
• Lead cross‑functional workshops and initiatives to align sales, marketing, and operations around customer‑centric execution.
• Collaborate with diverse business units and regions to co‑develop and implement sales plans, manage conflicting priorities, and enable sales effectiveness through robust support functions.
• Provide coaching and performance management to enhance team capabilities and foster a high‑performance culture.
• Foster collaboration across Sales, Marketing, and Digital teams to deliver integrated solutions that meet customer needs.
• Embody High Impact Culture values, including customer obsession, ownership, curiosity, urgency, raising the bar, and the 3Ds: Disagree, Decide, Deliver.

Who You Are

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven track record as a hands‑on commercial leader, with direct experience in driving sales performance and successfully implementing strategies that deliver measurable growth and revenue impact within the life sciences products or services industry.
• Proven experience in commercial strategy, sales enablement, and marketing within a global organization.
• Demonstrated experience in leading and managing global, cross‑functional teams with a focus on collaboration, alignment, and achieving strategic objectives.
• Strong analytical skills with the ability to interpret complex data and market trends.
• Excellent presentation and communication skills, with a track record of influencing senior leadership.
• Strong problem‑solving skills with a results‑driven approach.
• Experience in coaching and developing team members.

Preferred Qualification:

• MBA preferred.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!