Hardware ServiceNow Admin

CACI International; Deutschland; Vor Ort; EUR 66.185 - 139.148; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Retirement support

Continuing education opportunities

Zusammenfassung

CACI International is seeking a Hardware ServiceNow Admin to specialize in Hardware Asset Management supporting the Department of the Air Force. This role involves optimizing the hardware asset lifecycle while ensuring compliance and data integrity.

The ideal candidate has extensive experience with ServiceNow and a strong background in IT Asset Management. Responsibilities include configuring ServiceNow, troubleshooting issues, and collaborating with various IT teams.

Competitive salary range is $75,200 – $158,100, along with comprehensive benefits.

Qualifikationen

• 10+ years of relevant experience in IT.
• 3+ years of hands-on experience as a ServiceNow Administrator.
• 2+ years of experience specifically with ServiceNow Hardware Asset Management.

Aufgaben

• Configure, maintain, and optimize ServiceNow Hardware Asset Management.
• Provide support for hardware reconciliation and compliance.
• Administer hardware asset lifecycles from procurement to disposal.

Kenntnisse

ServiceNow Administration

Hardware Asset Management

Data Integration

Troubleshooting

SQL and database concepts

Ausbildung

Bachelor's Degree or equivalent experience

Tools

ServiceNow

Jobbeschreibung

Job Title: Hardware ServiceNow Admin

Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US

The Opportunity

CACI is seeking a highly skilled and dedicated Hardware ServiceNow Admin with a strong specialization in Hardware Asset Management supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is crucial for providing support related to the government optimizing its Hardware footprint, ensuring compliance, reducing costs, maintaining hardware assets and enhancing the overall efficiency of the hardware asset lifecycle. The successful candidate will be responsible for responding to requests, addressing issues, performing maintenance and optimizing ServiceNow Hardware Asset Management (HAM), and ensuring the integrity of our Hardware asset data from various sources.

Responsibilities

ServiceNow HAM Management & Optimization

• Configure, maintain, and optimize all aspects of ServiceNow HAM, including hardware models, entitlements, and discovery maps.
• Provide support for hardware reconciliation, potential compliance gaps, and optimization requests.
• Administer and manage hardware asset lifecycles within the HAM module, from procurement and deployment to retirement and disposal.
• Troubleshoot and refine HAM-related dashboards, reports, and metrics to provide actionable insights into compliance, spend, and optimization opportunities.
• Support hardware management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets.

Data Integration & Quality Assurance

• Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools).
• Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization.
• Troubleshoot and resolve data discrepancies and integration issues impacting HAM.

ServiceNow Platform Administration & Development

• Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations.
• Manage and troubleshoot incidents and service requests related to HAM functionality and data integrations.
• Assist with ServiceNow platform and testing to ensure HAM functionality is preserved and enhanced.
• Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for HAM processes and configurations.
• Adhere to ServiceNow best practices and ITIL framework principles.

Stakeholder Collaboration & Strategic Support

• Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support Hardware asset management.
• Provide expertise and guidance on HAM best practices, and the capabilities of ServiceNow.
• Participate in requirements gathering, solution design, and testing phases for new HAM initiatives and platform enhancements.

Required Qualifications

• Ability to obtain and maintain a Secret clearance
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of hands‑on experience as a ServiceNow Administrator.
• 2+ years of dedicated, in-depth experience specifically with ServiceNow Hardware Asset Management, including configuration, reconciliation, and optimization.
• Proven experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources.
• Strong understanding of IT Asset Management (ITAM) processes and the Hardware asset lifecycle.
• Proficiency in ServiceNow platform administration and development in various versions of ServiceNow.
• Deep understanding of the ServiceNow CMDB and its critical relationship with HAM.
• Ability to troubleshoot complex technical issues within ServiceNow and integrations.
• Experience with scripting in ServiceNow for custom solutions and data manipulation.
• Experience with REST/SOAP integrations.
• Basic understanding of SQL and database concepts.

Desired Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The proposed salary range for this position is $75,200 – $158,100.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.