hands-on field service technician

Fortitude Nicsa; Hamburg; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A technology company is seeking a local hands-on Field Service Technician in Hamburg to support and maintain critical network infrastructures including switches and access points. The ideal candidate should have a strong technical background and excellent communication skills in both German and English. Responsibilities include installing network equipment, managing power connections and cabling, working with IT vendors, and documenting service logs. This role requires teamwork and the ability to work in various environments, ensuring compliance with safety standards.

Qualifikationen

• Experience in installing and maintaining network switches and access points.
• Basic understanding of Layer2 and Layer3 technologies.
• Ability to work in varied environments, including on-site and remote settings.

Aufgaben

• Install, configure, and maintain network switches and access points.
• Handle power connections safely and manage cabling.
• Work closely with central IT and vendors to coordinate installations.
• Document installation sites and maintain service logs.
• Act as a technical bridge between teams.

Kenntnisse

Strong technical understanding

Excellent communication skills in German and English

Interpersonal skills

Teamwork

Collaboration skills

Jobbeschreibung

Wearelookingforalocalhands-onfieldservicetechniciantosupportourNetworkOperationsTeaminHamburg.

Youwillsupportandmaintaincriticalnetworkinfrastructures,includingswitches,wirelessaccesspoints,andtheirpowersupplysystems,andstructuredcabling.

ThisrolerequiresastrongtechnicalunderstandingandexcellentcommunicationskillsinGermanandEnglish.

KeyResponsibilities

• Install,configure,andmaintain networkswitches, accesspoints, and related infrastructure.
• Handle powerconnections safely, manage optical(fiber)cabling and copperpatchcabling, including terminations, labeling, and testing.
• Provide basic network support—basic understanding of Layer2 and Layer3 technologies, like ICMP, DHCP, ARP, STP, MAClearning, VLANs, IPv4Routingetc.
• Work closely with central IT and vendors to coordinate equipment delivery, installation scheduling, and issueescalation.
• Document installation sites—e.g., floorplans, caberuns, devicelabels—and keep accurate service logs.
• Act as a technical bridge between on-site teams and remote NOC teams, so strong interpersonal, teamwork and collaboration skills are essential.
• Maintain safety and security compliance standards.
• Ability to work in distribution cabinets, crawl spaces, industrial infrastructure zones, and confined spaces.