Guest Operations Associate

Clera Labs, Inc.; Berlin; Presencial; EUR 40.000 - 45.000; Jornada completa

Descripción de la vacante

Clera Labs, Inc. is seeking an Operations Specialist to join our hospitality SaaS team in Berlin.

You will manage guest inquiries, bookings, check-ins, and check-outs, and use AI support while owning decisions to improve the guest journey. You will coordinate work across remote teams, customers, and external providers, identify recurring issues and automation opportunities, and help develop hospitality operations with the founding team across Europe.

Formación

• Native German speaker with English proficiency at C1 level or higher.
• A completed university degree in business administration, communications, economics, or a related field.
• Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.
• Experience coordinating across teams, customers, and external service providers.
• Ability to identify workflow improvements and make organized decisions under time pressure.
• Background in hospitality, short-term rentals, property operations, or a related field is valuable.

Responsabilidades

• Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
• Coordinate tasks and priorities between remote teams, customers, and external service providers.
• Identify recurring issues, process inefficiencies, and opportunities for automation.
• Build and improve operational processes based on real guest scenarios.
• Work closely with the founding team to help develop hospitality operations.

Conocimientos

German native

English C1+

Educación

Bachelor's degree in business administration, communications, economics, or related field

Descripción del empleo

About the Role

Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.

What You'll Do

• Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.

• Coordinate tasks and priorities between remote teams, customers, and external service providers.

• Identify recurring issues, process inefficiencies, and opportunities for automation.

• Build and improve operational processes based on real guest scenarios.

• Work closely with the founding team to help develop hospitality operations.

What We're Looking For

• Native German speaker with English proficiency at C1 level or higher.

• A completed university degree in business administration, communications, economics, or a related field.

• Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.

• Experience coordinating across teams, customers, and external service providers.

• Ability to identify workflow improvements and make organized decisions under time pressure.

• Background in hospitality, short-term rentals, property operations, or a related field is valuable.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.