Global Trainer - Unity (f/m/d)

Siemens; Erlangen; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Siemens Healthineers is seeking a Global Trainer – Unity to shape the next generation of service delivery. Based in Erlangen, Germany or Malaysia, you will lead interactive training for end users and local trainers as part of global deployment waves.

The role requires mastery of ServiceNow, experience with LMS tools, and willingness to travel ~50% globally, with flexible mobile work within Germany.

Qualifikationen

• Master’s degree in Business, Information Systems, Education, or related field.
• Or a Bachelor’s degree with several years of training delivery experience.
• Familiarity with ServiceNow or similar ITSM/ESM platforms.
• Experience in large-scale, multi-country rollout projects.

Aufgaben

• Deliver interactive training sessions (virtual and in-person) for end users and trainers as part of global deployments.
• Conduct Train The Trainer sessions to enable regional trainers.
• Deliver training aligned with ServiceNow curriculum and provide feedback to the curriculum development team.
• Adapt materials for local processes, languages, and regulations.
• Maintain understanding of ServiceNow workflows and modules.
• Collaborate with global deployment teams to align training with timelines.
• Monitor attendance and post-training feedback and suggest improvements.
• Support go-live readiness and post-go-live hypercare and refresher training.

Kenntnisse

Adult learning principles

Digital learning delivery

Travel ability

LMS platforms

Virtual training

Ausbildung

Master’s degree or related field

Bachelor’s degree + years of experience

Tools

ServiceNow

Jobbeschreibung

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our Customer Services team as Global Trainer – Unity (f/m/d).

This position will be located in Erlangen, Germany or Malaysia.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

• Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
• Conduct Train The Trainer (TTT) sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
• Deliver training aligned with the global ServiceNow curriculum and provide feedback to the curriculum development team for continuous improvement.
• Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
• Maintain deep understanding of ServiceNow functionalities, workflows, and business processes (e.g., Incident, Change, Request, Knowledge, Asset, HR, etc.).
• Work closely with the global ServiceNow implementation team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
• Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
• Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services

Your qualifications and experience:

• You hold a Master’s degree in Business, Information Systems, Education, or related field and have many years of experience in delivering technology training in a global environment.
• Alternatively, you have a Bachelor’s degree in an equivalent field with additional years of experience in the area.
• Preferably, you are familiar with ServiceNow or a similar ITSM/ESM platform.
• You possess experience in working in large-scale, multi-country rollout projects.

Your attributes and skills:

• You possess strong knowledge of adult learning principles and digital learning delivery methods.
• You are willing to travel globally about 50% of the time.
• You can simplify complex technical concepts for diverse audiences.
• You are skilled in virtual training tools and LMS systems.
• You have the ability to manage multiple priorities and collaborate across time zones.

Depending on the experience and qualifications background of the applicant, task enrichment into the area above the general pay scale is possible.

Our global team:

Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/de/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.#myabilityshs

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.