Global Support Specialist (m/w/x)

ZEISS Group; Oberkochen; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

ZEISS Group in Oberkochen seeks an experienced field service professional to ensure flawless commissioning and rapid resolution of complex issues on site and at customer locations. The role requires coordinating with project teams, managers and customers to meet schedules and deliverables.

Combined with the creation of precise documentation and spare parts planning, the position involves training and remote or on-site support in German or English, and contributing to development serviceability

Qualifikationen

• Must have a technical college degree (Techniker) or a university of applied sciences degree in engineering/mechatronics.
• Several years of professional service experience with automated systems is advantageous.
• Very good English skills, spoken and written, and willingness to travel up to 50%.

Aufgaben

• Ensure technically flawless execution of complex commissioning tasks and develop solutions for challenging issues at Oberkochen and customer sites.
• Analyze complex malfunctions and disturbances.
• Define corrective actions considering hardware and software interfaces.
• Coordinate commissioning and service dates with project management, sales and customers, and monitor timelines.
• Prepare and adapt technical documentation and define spare parts lists.
• Plan trainings and provide technical support in German or English on site or remotely.
• Define serviceability in development projects and track implementation throughout development.

Kenntnisse

Service orientation

Customer management

Multinational teams

Communication

Hands-on mentality

English proficiency

Ausbildung

Technical college degree (Techniker)

University of applied sciences degree in mechatronics/mechanical engineering

Jobbeschreibung

ZEISS Semiconductor Manufacturing Technology

Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations

Your role:

• Ensure the technically flawless execution of complex commissioning (IBS) tasks and develop solutions for the most challenging technical issues, both in Oberkochen and at customer sites




• Analyze complex and potentially novel malfunctions and disturbances




• Define corrective actions for complex problems, taking into account both hardware and software interfaces




• Coordinate commissioning and service dates with project management, sales, and the customer, and monitor adherence to these timelines




• Prepare, adapt, and create all technical documentation, as well as define spare parts lists




• Plan and conduct trainings and provide technical support in German or English, both remotely and on-site




• Actively define serviceability in development projects for new products and track its implementation throughout the development process

Your profile:

• You have completed a technical college degree (Techniker), including relevant professional experience, or you hold a successfully completed university of applied sciences degree in mechatronics/mechanical engineering, a natural science, or an engineering discipline




• You have several years of relevant professional experience – service experience with automated systems, electron or ion beam systems is an advantage. In addition, you enjoy working in multinational teams and have experience in customer management and in handling the escalation of issues, as well as a strong service and customer orientation and experience dealing with demanding customers




• You have very good English skills, both spoken and written, and are willing to travel worldwide with a travel share of up to 50%




• You possess a high level of communication, teamwork, and assertiveness, as well as a pronounced hands-on mentality

Your ZEISS Recruiting Team:

Georgios Tanoglou