Global Sales Operations Manager (m/w/d) Festanstellung, Vollzeit Berlin

Chrono24 GmbH; Berlin; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Chrono24 GmbH is seeking a Global Sales Operations Manager to architect and scale sales operations for our Marketplace and VIP client motions worldwide from Berlin. You will shape the operating system, select and implement tools, and champion data quality, governance and automation.

You will partner with Growth leadership to define targets, quotas, territories, and incentives, while balancing automation with white-glove treatment for VIP customers and high-GMV dealers.

Qualifications

• 4+ years in Sales / Revenue Operations.
• Hands-on CRM and tooling experience.
• Data-fluent with interest in AI for Sales Ops.
• Strong executive communication skills.

Responsibilities

• Design the operating system behind go-to-market dealer and VIP teams; implement tooling.
• Own forecasting accuracy and forecast bias minimization; drive planning across regions.
• Lead CRM adoption; rollout a single global CRM; pilot AI-enabled use cases.

Skills

CRM experience

Tooling experience

Data fluency

Executive communication

Tools

CRM software

Job description

About

Chrono24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to one of the world’s most valuable and relationship-driven categories.
As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and white-glove VIP experiences - supported by high-quality data, modern tooling, and increasingly AI-enabled workflows.ABOUT THE ROLEAs Global Sales Operations Manager, you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) - and the Growth leadership team's primary operating partner.
You will design the operating system (incl. tooling selection and implementation) behind our go-to-market dealer and VIP client teams, driving data quality, execution rigor, and scalable processes.
A key part of the role is helping Chrono24 leverage automation and AI-enabled capabilities across prospecting, CRM, forecasting, lead routing and qualification, insights, and enablement - while maintaining trust, transparency, and human judgment.
This role will join the CEO’s organization at Chrono24 and report to the Chief of Staff.

What you can expect

Sales strategy, planning & execution

• Design and run global GMV and revenue planning
• Own forecasting accuracy and minimize forecast bias
• Partner with sales leadership to define targets and territories

Marketplace supply & dealer lifecycle operations

• Prioritize high-GMV, high-trust dealers using data-driven insights
• Partner with marketing and operations to streamline onboarding, activation, and dealer health monitoring
• Use automation and AI-driven insights pragmatically

Private Office (VIP) go-to-market

• Route and qualify high-intent signals into Private Office
• Improve speed to first offer, fill rate, and win rate
• Balance automation with white-glove experience

Data, CRM & AI-enabled tooling stewardship

• Own CRM and sales tooling adoption
• Lead rollout of a single global CRM
• Identifyand pilot AI-enabled Sales Ops use cases

Reporting, governance & leadership partnership

• Run executive sales cadences and reporting
• Translate complex data into executive narratives

Compensation, incentives & performance management

• Design territories, quotas, and incentive plans
• Ensure incentives drive quality and long-term value

What sets you apart

• 4+ years in Sales / Revenue Operations
• Hands-on CRM and tooling experience
• Data-fluent with interest in AI for Sales Ops. Experience using AI tools for Sales Enablement/Operations is a big plus
• Strong executive communication skills

What we offer

• High-impact role with senior leadership exposure
• Opportunity to build modern, AI-enabled Sales Ops foundations
• Join a globally recognized brand and marketplace in the luxury watch industry
• Work in a dynamic, international team that values initiative and ownership
• Make a tangible impact on business growth and partner satisfaction
• Enjoy a modern work culture with flexibility, creativity, and purpose

Diversity@Chrono24: We believe in the power of diversity.

Diversity is our strength.
At Chrono24, we embrace diversity because we believe it enriches not only our corporate culture but also our success. Be yourself - and let's achieve great things together!