Global Operations IT Program Manager (m/f/x)

DHL; Bonn; On-site; Vertraulich; Full time

Job summary

DHL is seeking a Global Operations IT Program Manager to lead global WMS growth and transformation. The role requires coordinating across regional IT teams, product owners, and delivery organizations to deliver a scalable WMS roadmap aligned with global standards.

The position emphasizes executive communication, governance, and prioritization of strategic IT initiatives to drive measurable business outcomes across DHL Supply Chain.

Qualifications

• 4+ years leading strategic IT programs, governance, and transformation.
• Deep knowledge of warehouse management systems and enterprise IT governance.
• Proven ability to lead multi-region initiatives through matrixed organizations.

Responsibilities

• Own GOPS IT WMS growth roadmap and governance across regions.
• Align IT strategy with global standards and customer growth opportunities.
• Industrialize scalable WMS delivery with reusable components.
• Drive transformation programs including automation and AI-enabled quality practices.
• Prepare executive materials, business cases, and governance artifacts.

Skills

Strategic leadership

Portfolio governance

WMS knowledge

Cross-regional delivery

Education

Bachelor's degree in IT

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Global Operations IT Program Manager

Contract Type: Permanent

Travel Required: less 20%

Location: Europe/UKI (Bonn, Germany Preferred)

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work".

Join DHL Supply Chain as Global Operations IT Program Manager and take ownership of globally significant WMS growth, transformation, and strategic customer programs. This role turns GOPS IT priorities into an executable global roadmap, driving portfolio governance, investment prioritization, cross-regional alignment, and measurable business outcomes. The role leads through influence across regional IT teams, product owners, solution architects, delivery organizations, and senior stakeholders to accelerate standardization, reuse, automation, and scalable WMS delivery.

Your key responsibilities include:

Global WMS Growth Strategy & Governance

• Own and drive the GOPS IT WMS Growth roadmap, ensuring alignment with Group strategy, global IT standards, regional priorities, and customer growth opportunities.
• Lead portfolio governance and prioritization across strategic WMS initiatives, balancing business value, delivery capacity, technology readiness, and investment priorities.
• Drive global standardization and adoption of scalable WMS capabilities, reusable solution components, and common delivery practices across regions.
• Partner with product owners, Centers of Excellence, solution architects, regional IT teams, and delivery organizations to industrialize and scale WMS delivery.
• Govern reuse opportunities across customer pursuits, implementations, and transformation programs to improve speed, quality, consistency, and cost efficiency.

Global Pursuits & Strategic Customer Programs

• Lead the GOPS IT workstream for strategic global customer pursuits requiring multi-region, multi-product, or complex WMS solution alignment.
• Govern IT solution consistency across regions, ensuring alignment to standards, operating models, delivery assumptions, and support structures.
• Partner with commercial, solution design, regional IT, product, and delivery teams to shape scalable customer-facing technology approaches.

Strategic Transformation & Automation

• Lead strategic transformation initiatives focused on WMS scalability, automated testing, configuration automation, AI-enabled quality practices, and operational efficiency.
• Define transformation roadmaps, success measures, adoption plans, and governance mechanisms for priority automation and digitalization initiatives.
• Convert lessons learned from strategic pursuits and implementations into reusable practices, templates, and governance standards.

Executive Stakeholder Management & Decision Support

• Serve as a trusted advisor to GOPS IT leadership on WMS growth, transformation, strategic pursuits, and cross-regional execution risks.
• Influence regional IT leaders, product teams, business stakeholders, and delivery organizations to align around common priorities and global standards.
• Provide concise executive communications, portfolio updates, strategic briefings, investment options, risk assessments, and governance materials.

What are we looking for from you?

• 4+ years of experience in strategic IT program leadership, portfolio governance, supply chain technology, WMS, or global transformation roles.
• Strong understanding of warehouse management systems, supply chain IT operating models, solution architecture, implementation lifecycles, and enterprise technology governance.
• Proven ability to lead complex, cross-functional, multi-region initiatives through influence within matrixed organizations, aligning regional IT teams, product owners, solution architects, delivery organizations, and senior business stakeholders toward common objectives.
• Ability to translate strategic priorities into executable roadmaps, investment cases, governance models, delivery plans, and measurable business outcomes.
• Strong executive communication skills, including the ability to prepare decision materials, business cases, strategic recommendations, and leadership briefings.
• Experience driving standardization, reuse, automation, continuous improvement, or transformation initiatives across large-scale IT environments.

Why This Role Matters

This role provides global leadership, governance, and strategic execution across WMS Growth & Portfolio Strategy, Strategic Transformation & Automation, and Global Customer Pursuits. It strengthens cross-regional alignment, accelerates reuse and standardization, improves delivery scalability, and converts GOPS IT priorities into measurable business outcomes.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.