Global Operations Associate

Flexport; Hamburg; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Lunch delivery

Health insurance

Equity program

Employee Assistance Program

Parental leave

Zusammenfassung

Flexport is seeking a Global Operations Associate in Hamburg to coordinate end-to-end shipment movements within a regional network. You’ll work with ocean activities and colleagues to ensure on-time performance and high-quality service, while tracking KPIs and SLAs.

You will apply SOPs, drive process improvements, and resolve client issues quickly, collaborating with internal and external partners to deliver a first-class customer experience.

Qualifikationen

• BA/BS Degree or forwarding agent training required.
• 2+ years of experience in operations, logistics or freight forwarding.
• Fluency in German and English is required.

Aufgaben

• Coordinate end-to-end movement of shipments within a regional network.
• Manage ocean activities and align with internal KPIs and SLAs.
• Follow SOPs and identify opportunities for process improvements.
• Solve client issues quickly and ensure smooth operations at origin and destination.

Kenntnisse

German language

English language

Time management

Effective communication

Teamwork

Problem-solving

Compliance awareness

Client service mindset

Ausbildung

BA/BS Degree or forwarding agent training

Jobbeschreibung

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

As a Global Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network.

On a day-to-day basis you will coordinate the supply chain operations with ocean activities within your region.

This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly, this role will work very closely with peers and supervisors to problem solve.

You will:

• Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements:

• BA/BS Degree or completed professional training as forwarding agent.
• 2+ years of experience in operations, logistics or freight forwarding
• Have a technology (and AI)first mindset and can thrive in a fast paced environment.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem.
• Language requirement: Mandatory German and fluency in English.

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
• Health insurance: employee contribution part is covered by Flexport
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Flexport collects and processes your personal data for the purposes of managing Flexport's recruitment related activities as well as for organizational planning purposes globally. Consequently, Flexport may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Flexport does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Flexport has international sites and uses resources located throughout the world. Flexport may from time to time also use third parties to act on Flexport's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Flexport group of companies as well as to third parties acting on Flexport's behalf, including also transfers to servers and databases outside the country where you provided Flexport with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.