Operations Quality Associate / Specialist / Snr. Specialist

FedEx Logistics; Köln; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Equal opportunity employer

Zusammenfassung

FedEx invites a motivated Ops Service, Quality and Process Associate/Specialist to join a newly formed European Global Trade Service department in Köln. You will drive root-cause analysis, lead quality projects, and collaborate across customs, planning and engineering to improve service levels.

You bring strong problem-solving, IT affinity, and leadership skills, plus a university degree and any PM certification. This role offers a path to impactful, cross-region programs and professional growth.

Qualifikationen

• University degree required; PM certification preferred (PRINCE2, PMP).
• Strong problem-solving, analytical skills and IT affinity.
• Experience in process improvement and quality initiatives.

Aufgaben

• Root cause analysis based on dashboards or data queries.
• Lead and manage quality and process improvement initiatives.
• Collaborate with customs clearance operations, planning and engineering.
• Ensure alignment with strategic quality objectives and standards.
• Support programs and projects across regions with multiple teams.

Kenntnisse

Root cause analysis

Analytical skills

IT affinity

Proactivity

Process thinking

Communication

Planning & organizing

Leadership

Customs clearance

Project management

Ausbildung

University degree

PM certification (PRINCE2, PMP)

Jobbeschreibung

We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the a newly formed department under the European Global Trade Service organization. Countries in scope: IT, PL and PT.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Root cause analysis based on available or self-generated dashboards or data queries

• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives

• Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service

• Ensure alignment with strategic quality objectives and operational standards

• Support programs/projects across different regions together with multiple departments

What do you bring with you:

• Solid problem-solving, analytical skills and IT affinity

• Proactivity and capability to influence change

• Process and methodological way of thinking

• Excellent communication skills at all levels of the organization

• Strong ability to plan and organize with attention to detail

• Experience and knowledge across various operational fields, particularly customs clearance

• Excellent coordination and leadership skills to drive projects

• University degree

• PM certification preferred (e.g. PRINCE2, PMP, etc.)

What do we offer:

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.