Global Community Manager

Crytek GmbH; Frankfurt; Hybrid; EUR 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Relocation support

Company apartment

Public transport pass

Gym membership

Zusammenfassung

Crytek GmbH is seeking a Global Community Manager to lead our community strategy and operations across all Crytek titles. You’ll report to the Head of Communication & PR and steer programs, channels, and moderation standards while guiding the community management team.

You will ensure the community’s voice reaches product, development and leadership with clear, actionable insights and collaborate with PR, Marketing and Creator Partnerships to align activities across titles.

Qualifikationen

• 6+ years in community management, including team leadership.
• Experience with demanding, long-standing player communities.
• Strong moderation and crisis-handling judgement.
• Multi-title or multi-channel operating experience.
• Ability to represent the community credibly to development teams.
• Excellent written communication in English.
• Willingness to relocate to Frankfurt am Main, Germany.

Aufgaben

• Own global community strategy across the portfolio
• Lead and develop the community management team across titles
• Set moderation standards, escalation paths and channel operating practice
• Own community programs and the community content calendar
• Ensure player sentiment and issues reach product, development and leadership clearly
• Partner with Creator Partnerships, PR and Marketing on integrated activity
• Report on community health with evidence, not anecdote

Kenntnisse

Team leadership

Community management

Moderation

Crisis management

Multi-channel

English writing

Jobbeschreibung

As Global Community Manager, you lead community strategy and operations across all of Crytek's titles, reporting to the Head of Communication & PR.

You own how we show up for players day to day: the programs, the channels, the moderation standards and the tone. You lead the community management team and ensure the community’s voice reaches the teams and decision-makers who can act on it.

Own global community strategy across the portfolio

Lead and develop the community management team across titles

Set moderation standards, escalation paths and channel operating practice

Own community programs and the community content calendar

Ensure player sentiment and issues reach product, development and leadership clearly

Partner with Creator Partnerships, PR and Marketing on integrated activity

Report on community health with evidence, not anecdote

What You Bring

• 6+ years in community management, including team leadership

• Experience with demanding, long-standing player communities

• Strong moderation and crisis-handling judgement

• Multi-title or multi-channel operating experience

• Ability to represent the community credibly to development teams

• Excellent written communication in English

• Willingness to relocate to Frankfurt am Main, Germany

What you can expect from us

Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.

RelocationSupport

We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.

You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).

Company Apartment

To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.

Public Transport Pass

Discover Frankfurt by bus, tram and metro – free of charge.

A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.

State-of-the-art Office

We’ve recently moved into a brand-new, modern office located in the heart of Frankfurt. Our new workspace is designed to inspire creativity and collaboration, with open areas, quiet zones, and top-tier facilities — all just steps away from public transport, restaurants, bars and cultural hotspots.

Hybrid Working
We believe in the value of in-person collaboration while also supporting flexibility. Our hybrid working model includes three days per week in the office and the option to work remotely up to two days per week, unless role-specific requirements or business needs require you to be on site.

Equal Opportunity & Inclusion

We’re building a workplace where everyone belongs. We welcome people of all backgrounds and identities and are proud to be a truly global team, with employees from over 42 countries contributing their ideas, cultures, and perspectives every day.

German Classes

Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.

Events

Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!

Vacation Days

At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.

We are Crytek.

Crytek is an independent video game developer and publisher based in Frankfurt, Germany.

Crytek pushes the boundaries of the possible to make the impossible a reality. We want to create the most fun gaming experiences around, and if we have to blow up computer system requirements or push genre boundaries to do so, then we will. With almost two decades of experience in the games industry, Crytek takes its unique combination of experience and skills and continue to make an impact via innovative, fun, cutting-edge games and technology.