Germany Plan Approval Centre & Testing Operations Support Advisor

RINA; Hamburg; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Zusammenfassung

RINA is recruiting for the Germany Plan Approval Centre & Testing Operations Support Advisor to join its Hamburg office. The role focuses on managing administrative tasks from contract advancement monitoring to invoice issuance, ensuring smooth customer interactions and efficient operations.

This is a fixed-term contract of approximately 12 months, requiring fluency in German and English and the ability to handle multiple tasks with strong organizational skills.

Qualifikationen

• Fluency in German and English (written and spoken) is mandatory.
• 1-3 years of experience in contract administration, invoicing, customer data management or similar.
• Good organizational skills and attention to detail.
• Strong communication and teamwork skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office; able to learn CRM systems and business apps.

Aufgaben

• Create, maintain, and update accurate customer records in the database and CRM system.
• Assist customers with account information, updates, and basic inquiries.
• Prepare contract documentation, including terms, offer calculations, and special agreements.
• Gather, process, and maintain accurate contract, invoice, and customer documentation, ensuring compliance with policies.
• Coordinate approvals, communicate with internal teams and customers, and ensure adherence to guidelines.
• Generate accurate invoices using the invoicing system, verify billing details, and resolve discrepancies.
• Provide customer support for contract, invoicing, and billing issues, ensuring prompt resolution.
• Perform general office administration and administrative support tasks.

Kenntnisse

German language

English language

CRM systems

Microsoft Office

Data management

Contract administration

Invoicing

Customer service

Organizational skills

Communication & teamwork

Ausbildung

High School Diploma/GED

Jobbeschreibung

RINA is currently recruiting for a Germany Plan Approval Centre & Testing Operations Support Advisor to join its office in Hamburg within the North Europe Marine Division.

Mission

An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

We’re looking for a candidate who would be open to a fixed-term contract (approx. 12 months).

Key Accountabilities

• Create, maintain, and update accurate customer records in the database and CRM system.
• Assist customers with account information, updates, and basic inquiries.
• Prepare contract documentation, including terms, offer calculations, and special agreements.
• Gather, process, and maintain accurate contract, invoice, and customer documentation, ensuring compliance with company policies and organized record keeping.
• Support contract management by coordinating approvals, communicating with internal teams and customers, and ensuring adherence to company guidelines.
• Generate accurate and timely invoices using the RINA invoicing system, verify billing details, and resolve discrepancies.
• Provide customer support for contract, invoicing, and billing-related issues, ensuring prompt resolution.
• Perform general office administration and administrative support tasks.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

• 1-3 years of experience in contract administration, invoicing, customer data management, business support, customer service, or a similar administrative or operational support role.
• Fluency in German and English, both written and spoken ( mandatory)
• Good organizational skills and attention to detail.
• Strong communication and teamwork skills.
• Ability to manage multiple tasks and meet deadlines.
• Good computer skills, including Microsoft Office, with the ability to learn and use CRM systems and other business applications.
• Ability to accurately maintain and update customer and operational data.
• Ability to follow processes and maintain accurate documentation.
• Problem-solving mindset with a proactive approach.
• Customer-focused attitude.
• Willingness to learn and develop new skills.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.