German Travel Customer Service Representative for Athens, Greece

The lemon Consulting; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A consulting firm is looking for a Travel Customer Service Representative to respond to customer inquiries and assist clients. The ideal candidate must be fluent in German and have experience in customer service. The role offers a competitive compensation package, flexible work shifts, and opportunities for career advancement. This is a remote position based in Greece.

Leistungen

Base salary

Daily meal allowance

Performance-based bonuses

Generous annual leave allowance (up to 25 days per year)

Qualifikationen

• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Reliable high-speed internet connection and a quiet workspace (for remote work).
• Eligibility to work in Greece or willingness to relocate.

Aufgaben

• Respond promptly and professionally to customer inquiries.
• Research and identify effective solutions to customer issues.
• Assist business partners or clients with queries.

Kenntnisse

Fluent/Native in German (C1 level)

Proficiency in English

Strong communication skills

Problem-solving skills

Computer proficiency

Ausbildung

High school diploma or equivalent

Tools

Customer service tools

Jobbeschreibung

Position: Travel Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to incoming customer inquiries through various communication channels.
• Research and identify effective solutions to resolve customer issues or concerns.
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
• Provide accurate and complete information using appropriate tools, systems, and procedures.
• Maintain a high standard of customer service and contribute to a positive customer or partner experience.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

• Fluent/Native in German (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English.
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace (for remote work).
• Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

BENEFITS:

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)