German-Speaking Technical Support Customer Experts

Teleperformance Greece; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading global support provider is seeking a Customer Expert for their Technical Support Help-Desk. You will support a range of data technology products, providing troubleshooting and maintaining customer relationships. Excellent German communication skills are essential, along with a good command of English. This role offers a competitive salary with additional benefits, including relocation support to Greece.

Leistungen

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Professional growth opportunities

Qualifikationen

• You must have excellent German communication skills.
• Good command of English is necessary, at least B2 level.
• Technical research skills are required for troubleshooting.

Aufgaben

• Answer inquiries about product specifications via phone, chat, and email.
• Provide troubleshooting for various technical issues.
• Maintain customer relationships by addressing questions and concerns.

Kenntnisse

Excellent communication skills in German

Good command of English (B2+)

Technical research skills

Advanced internet research skills

Hardware and software knowledge

Experience in technical support

Jobbeschreibung

Join us as a Customer Expert on our Technical Support Help-Desk for a wide range of data technology products

Do you have excellent German communication skills and a passion for technology? Join our team as a Customer Expert on our Technical Support Help-Desk! You'll provide top-notch support for a wide range of data technology products, from hard drives to flash memory, for a major American manufacturer. Help our Dutch-speaking customers and work in the exciting world of data storage solutions.

Responsibilities

• Answering inquiries about product specification via phone, chat and email
• Providing troubleshooting for various technical issues
• Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
• Performing data entry

Qualifications

• Excellent communication skills in German
• Good command of English (B2+)
• Technical research skills to troubleshoot customer problems.
• Advanced internet research skills
• Hardware and software medium to advanced knowledge
• Prior experience in technical support will be considered as an advantage

What we offer

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.