German-Speaking Service Desk Associate- Relocation to the Mediterranean

Cross Border Talents; Herne; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global customer service company is seeking German speakers for a support role. Join a multicultural team and provide excellent service to customers via phone, email, and live chat. Full training is provided. Enjoy relocation benefits and opportunities for growth in vibrant locations such as Lisbon, Athens, or Barcelona.

Leistungen

Relocation package

Paid training

Private health insurance

Performance-based bonuses

Qualifikationen

• Native or near-native German (C1-C2) and good English (B1 or higher).
• Ability to stay calm and positive when solving customer issues.
• Motivated to relocate and start an international career abroad.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear and effective solutions to technical issues.
• Document and update customer records in the system.

Kenntnisse

Strong communication skills

Active listening skills

Basic computer skills

Jobbeschreibung

About the Role

German Speakers Wanted! Join our support centers in Lisbon, Athens, or Barcelona. Provide excellent service to international customers and enjoy relocation benefits, paid training, and opportunities for promotion in a global company.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed; full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:
  • Flight ticket to Spain, Greece, or Portugal
  • Airport pickup upon arrival
  • Company-paid hotel accommodation during the first weeks
  • Assistance in finding long-term housing
• Salary & Benefits:
  • Competitive monthly salary + performance-based bonuses
  • Paid initial training and continuous coaching
  • Private health insurance (in some locations)
• Work-Life Balance:
  • Full-time, 40 hours per week, with rotating shifts
  • Paid vacation days + public holidays
• Growth Opportunities:
  • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
  • Experience in an international corporate environment
• Lifestyle Perks:
  • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki
  • Enjoy a sunny climate, cultural diversity, and affordable lifestyle