German-Speaking Service Desk Associate - Relocation Included

Cross Border Talents; Dortmund; Remote; EUR 24.000 - 30.000; Vollzeit

Zusammenfassung

A dynamic international recruitment firm is seeking German-speaking candidates for a customer service role abroad. You'll handle inquiries and provide solutions while receiving full relocation support, training, and competitive salary. No prior experience is needed. This is a full-time position with opportunities for growth in a multicultural environment in Spain, Portugal, or Greece.

Leistungen

Relocation package including flight ticket

Company-paid hotel accommodation

Paid vacation days

Qualifikationen

• Native or near-native German (C1-C2) and good level of English (B1 or higher).
• Ability to stay calm and positive when solving customer issues.
• No prior experience needed; full paid training is provided.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear solutions to technical or service-related issues.
• Collaborate with colleagues to continuously improve processes.

Kenntnisse

Communication skills

Active listening

Technical problem-solving

Tools

MS Office

Chat platforms

Jobbeschreibung

Overview

About the Role

Work abroad with full relocation support! We are hiring German-speaking candidates to deliver world-class customer care. You'll receive training, housing support, and career development while enjoying life in Spain, Portugal, or Greece.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. You’ll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:
• Flight ticket to Spain, Greece, or Portugal
• Airport pickup upon arrival
• Company-paid hotel accommodation during the first weeks
• Assistance in finding long-term housing
• Salary & Benefits:
• Competitive monthly salary + performance-based bonuses
• Paid initial training and continuous coaching
• Private health insurance (in some locations)
• Work-Life Balance:
• Full-time, 40 hours per week, with rotating shifts
• Paid vacation days + public holidays
• Growth Opportunities:
• Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
• Experience in an international corporate environment
• Lifestyle Perks:
• Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki
• Enjoy a sunny climate, cultural diversity, and affordable lifestyle