German-speaking Finance Collections Team Leader in Malta

Next Job Abroad; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An international recruitment firm is looking for an experienced German-speaking Team Leader based in Frankfurt. You will lead a talented collections team, drive performance, and ensure exceptional customer service. The ideal candidate has experience in financial services, strong leadership skills, and is fluent in German and English. This role offers great growth opportunities and a supportive work environment.

Leistungen

Monday-Friday schedule

Relocation package

Friday drinks at the office

Qualifikationen

• Proven experience leading teams of 20+ people, ideally in collections or customer service.
• Strong background in financial services or a related field.
• Excellent communication skills in German and English.

Aufgaben

• Manage, mentor, and develop a collections team of over 30 agents.
• Oversee daily operations including scheduling and KPI management.
• Handle escalations and maintain strong customer relationships.

Kenntnisse

Team leadership

Coaching

Performance management

Customer service

Bilingual (German and English)

Tools

CRM systems

MS Office

Jobbeschreibung

German-speaking Collections Team Leader – Join a fast-growing international company in Malta!

Are you a motivated Team Leader with a passion for coaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.

If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!

What You’ll Be Doing

Lead & Inspire the Team

• Manage, mentor, and develop a talented collections team of 30+ agents.
• Create a motivating work environment where everyone feels supported and valued.
• Set clear goals, track performance, and celebrate success together.

Drive Performance & Deliver Results

• Oversee daily operations including scheduling, workflow management, and KPIs.
• Provide regular coaching, feedback, and training to help your team reach new levels of performance.
• Ensure all collections activities meet company standards and regulatory requirements.

Support Exceptional Customer Service

• Handle escalations with professionalism and empathy.
• Maintain strong relationships with customers and internal teams.
• Continuously improve processes to enhance both efficiency and customer satisfaction.

Reporting & Continuous Improvement

• Monitor performance metrics and analyze results to identify trends and improvement areas.
• Prepare performance reports and share insights with senior management.
• Collaborate cross-functionally to drive operational excellence.

Requirements

What You Bring

• Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
• A strong background in financial services or a related field.
• Excellent communication skills in German and English (both written and spoken).
• A hands‑on leadership style with a natural ability to motivate, coach, and inspire.
• Confidence working with CRM systems, collections tools, and MS Office.
• A proactive mindset and passion for helping teams and customers succeed.

Benefits

Why Apply?

You’ll be joining a company that values people‑first leadership, growth opportunities, and collaboration across borders.

If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!

Additional perks

• Monday-Friday schedule
• Relocation package included for candidates relocating to Malta
• Friday drinks at the office
• And more