German-Speaking Customer Support Agent in Malta

Next Job Abroad; Köln; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits package

Supportive, team-oriented culture

Multiple career paths and internal mobility

Zusammenfassung

A leading iGaming company located in Germany, is looking for a German-speaking Customer Support Agent. This entry-level position provides an opportunity to thrive in a dynamic digital industry, handling various customer inquiries and collaborating with internal teams. Ideal candidates should possess fluent German and good English skills and have at least 1 year of customer support experience. The role offers a competitive salary and numerous career paths, making it an attractive option for those seeking growth in their career.

Qualifikationen

• Minimum 1 year of customer support experience.
• Interest or knowledge of the gaming/digital entertainment industry.
• Comfortable working shifts including weekdays and weekends.

Aufgaben

• Handle customer inquiries via chat, phone, and email.
• Support customers with account questions and product issues.
• Document customer cases accurately and thoroughly.
• Identify patterns and recurring issues.
• Collaborate closely with internal teams to improve processes.

Kenntnisse

Fluent German

Good English skills

Strong communication skills

Problem-solving skills

Team-oriented

Jobbeschreibung

Overview

Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe's fastest-growing digital industries.

This is more than a typical customer support role — it's an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You'll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.

Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.

Responsibilities

• Handle customer inquiries via chat, phone, and email
• Support customers with account questions, product or service issues, technical situations, and general inquiries
• Document customer cases accurately and thoroughly
• Identify patterns, recurring issues, and potential risks
• Share market feedback and customer insights with management
• Collaborate closely with internal teams to improve systems and processes
• Maintain professionalism and problem-solving skills in a fast-paced environment

Requirements

• Fluent German (spoken and written)
• Good English skills
• Minimum 1 year of customer support experience
• Interest or knowledge of the gaming/digital entertainment industry
• Comfortable working shifts, including weekdays and weekends
• Calm under pressure with strong communication skills
• Team-oriented and able to work in an international environment
• Responsible, proactive, and solution-focused mindset

Benefits

• Competitive salary
• Comprehensive benefits package
• International company environment
• Supportive, team-oriented culture
• Real responsibility from day one
• Multiple career paths and internal mobility

If you're German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.