German-speaking Customer Advisor for well-known online bank in Malta

Next Job Abroad; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service provider in Germany is seeking a Customer Service Officer. The role involves supporting customer queries, handling sales, and ensuring compliance with company policies. Ideal candidates must be fluent in English and German, possess experience in sales of financial products, and demonstrate excellent communication skills. This position promises a competitive pay package and investment in professional development.

Leistungen

Lucrative pay and distribution package

Focus on personal and professional development

Inclusive, multicultural environment

Good cocoa/coffee and Friday beer

Qualifikationen

• Demonstrable experience in sales of financial products.
• Experience in customer on-boarding and documentation verification processes.
• Team player with a customer-oriented approach.

Aufgaben

• Provide customers with accurate information about products and services.
• Actively seek new sales by executing appointed strategies.
• Respond to customer queries via email, SMS, and phone.

Kenntnisse

Excellent command of English

Excellent command of German

Communicational skills

Attention to detail

Customer-oriented approach

Knowledge of Microsoft Office (Excel)

Tools

Microsoft Excel

Jobbeschreibung

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
• Responding to any customer queries via email, SMS and phone.
• Provide an excellent customer experience.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Other responsibilities may include

• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team’s Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.

Requirements

• Excellent command of English and German languages (both written and spoken).
• Demonstrable experience in sales of financial products.
• Experience in customer on-boarding and documentation verification processes.
• Excellent communication skills with a results-driven approach.
• Attention to detail, initiative and high working standards.
• Team player with a customer-oriented approach.
• Ability to work independently.
• Good knowledge of Microsoft Office tools (especially EXCEL).

Benefits

Our client is a group of team players and cross‑functional collaborators – they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees – they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.