German Speaking – CSM Technical Consultant – ServiceNow

Alldus International Consulting Ltd; Frankfurt; Remote; EUR 80.000 - 110.000; Teilzeit

Zusammenfassung

A remote consulting firm is seeking a ServiceNow Technical Architect for a retail client in Germany. The ideal candidate has at least 5 years of hands-on experience with CSM and is fluent in both German and English. Responsibilities include leading CSM implementations, translating business needs into scalable solutions, and mentoring junior developers. This role offers flexibility and the opportunity to influence large-scale customer-facing projects.

Qualifikationen

• 5+ years of experience as a ServiceNow Technical Architect with focus on CSM.
• Proven track record in enterprise or retail CSM projects.
• ServiceNow Certified Technical Architect (CTA) or Specialist – CSM preferred.

Aufgaben

• Act as technical lead for CSM implementations.
• Translate business requirements into ServiceNow solutions.
• Provide hands-on configuration and scripting.

Kenntnisse

Fluent in German (C1+)

Fluent in English

Hands-on experience in ServiceNow Technical Architect

Experience in CSM

Knowledge of ServiceNow integrations

Knowledge of Agile/Scrum methodologies

Tools

ServiceNow Studio

IntegrationHub

Flow Designer

Jobbeschreibung

Overview

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance
Start Date: ASAP

Our client is hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.

Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Qualifications

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts.
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact: [e-mail] for more details.