German Speaker Customer Support Agents

The lemon Consulting; Berlin; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service company is looking for a professional to provide technical support for clients in Germany. The role requires fluency in German and English, with responsibilities including customer support via phone and email. The position offers a fully paid relocation package and additional benefits such as performance bonuses and health insurance.

Leistungen

Fully paid relocation package

14 salaries per year

Performance bonuses

Health insurance

Assistance in finding accommodation

Support for opening a Greek bank account

Qualifikationen

• Fluency in German and English is required.
• Experience in customer support is a plus.
• Basic computer handling skills are necessary.
• Strong communication and listening skills.

Aufgaben

• Provide support to customers via phone and email.
• Assist with technical inquiries regarding products.
• Build relationships with customers in a professional manner.
• Meet customer service goals and productivity targets.

Kenntnisse

Fluent German

Fluent English (B2)

Interpersonal skills

Problem-solving

Multitasking skills

Jobbeschreibung

Are you ready to take the leap and move to the beautiful sunny island Crete in Greece Explore the great island in your freetime and boost your CV with a job for a big company that provides customer service for big companies

Enjoy the weather amazing food beautiful beaches and a low tax rate!

• YOU NEED A EUROPEAN PASSPORT TO APPLY

The Job

You will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models purchases errors etc. Therefore it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers but it is an advantage to have an interest in cars beforehand!

Daily Responsibilities

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate valid and complete information by using the proper procedures
• Build a meaningful relationship answering customers questions in a courteous friendly and professional manner
• Meet and exceed our customer service quality goals compliance regulations and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Requirements

You speak German fluently and you are fluent in English (B2).

Experience in customer support is a plus but not a must.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

You have a desire to learn and advance and be a curious investigator and problem solver.

Strong communication skills with excellent phone conversation skills attentive listening skills. You have good interpersonal relationship building skills

Benefits

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor quality analyst CSR2 trainer)
• Relocation package (flight airport pickup and accomodation)
• Health insurance
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account tax paperwork

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1