German Customer Technical Advisor | Athens Greece

Cross Border Talents; Hannover; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Technical Advisor to assist customers while relocating to Athens, Greece. Responsibilities include responding to inquiries, maintaining data accuracy, and troubleshooting client issues. Ideal candidates are fluent in German with strong problem-solving skills. The position offers a reevaluation in 12 months, health coverage, and support for relocation.

Leistungen

Paid travel expenses

Accommodation for first 14 days

Health coverage and private health care

Attractive salary with performance bonus

Free real estate agency fee

Greek lessons

Qualifikationen

• Fluency in German is mandatory; good command of English required.
• Experience in customer service preferred but not specified.
• Good writing speed is necessary.

Aufgaben

• Respond to customer inquiries via free phone lines.
• Maintain accurate data input of inquiries in the database.
• Log client complaints following escalation policy.
• Ensure all support calls and emails are resolved in SLAs.

Kenntnisse

Native / Fluent German

Good level of English, C1

Active Listening

Good Problem Solving Skills

Strong troubleshooting skills

Ausbildung

High School Diploma or Higher

Jobbeschreibung

At the moment Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor :

• Respond and record consumer inquiries / questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor :

• High School Diploma or Higher
• Native / Fluent German;
• Good level of English, C1;
• Writing speed : 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills

Cross Border Talent's Offer :

• Paid travel Expenses;
• Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours : 40h per week = is 8 hours per day / 5 days a week;
• Greek lessons
• Free Real Estate Agency Fee