German Customer Support Specialist Relocate to Lisbon

Cross Border Talents; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global professional services company is hiring a German Speaking Customer Support agent to assist users on an internationally recognized video platform. This position requires native-level or C2 German and B2 English, with relocation to Lisbon, Portugal. Key benefits include a competitive salary, relocation package, and comprehensive training. Start your international career today!

Leistungen

Competitive salary

Fixed monthly language bonus

Performance-based bonus

Daily meal allowance

Comprehensive health insurance

Paid training

Monthly transportation bonus

Relocation package of €2,500 gross

Qualifikationen

• Previous customer support or similar experience is an advantage, but not mandatory.

Aufgaben

• Provide professional customer support via email, chat, and phone.
• Assist users with inquiries related to content, policies, and platform navigation.
• Ensure a high level of customer satisfaction through efficient problem-solving.
• Collaborate with the team to maintain high-quality service standards.
• Escalate complex issues to relevant departments when needed.
• Maintain accurate records of interactions in internal systems.

Kenntnisse

Native-level or C2 German

B2 English

Jobbeschreibung

German Speaking Customer Support – Lisbon, Portugal

Join one of the world’s leading global professional services companies, providing digital, technology, and consulting solutions for some of the most renowned international brands. You’ll become part of a multicultural and forward-thinking team, supporting one of the most popular online video platforms globally — a place where creativity, information, and entertainment come together for billions of users every day.

Why Lisbon?

Lisbon has quickly become one of Europe’s top destinations for professionals seeking a balance between career growth and lifestyle. With over 300 days of sunshine, a rich cultural heritage, delicious cuisine, and a vibrant expat community, Lisbon offers an amazing quality of life — all while being a dynamic hub for the world’s top tech companies.

Your Daily Tasks

• Provide professional customer support via email, chat, and phone.

• Assist users with inquiries related to content, policies, and platform navigation.

• Ensure a high level of customer satisfaction through efficient problem-solving.

• Collaborate with the team to maintain high-quality service standards.

• Escalate complex issues to relevant departments when needed.

• Maintain accurate records of interactions in internal systems.

Requirements

• Native-level or C2 German and B2 English (spoken and written).

• EU citizenship or valid Portuguese residence card (visa sponsorship not provided).

• Willingness to relocate to Portugal and start as soon as possible.

• Previous customer support or similar experience is an advantage, but not mandatory — full training is provided.

Benefits

• Competitive salary with a fixed monthly language bonus.

• Performance-based bonus to reward your results.

• Daily meal allowance provided via meal card.

• Comprehensive health insurance.

• Paid training to ensure a smooth start and professional development.

• Monthly transportation bonus.

• Relocation package of €2,500 gross, paid with your first salary to help you settle comfortably in Lisbon.

✨ Don’t wait — start your international career today! Join a global company where your language skills and motivation can open doors to exciting growth opportunities. Lisbon is calling — are you ready to answer?