German Customer Support Representative in Madrid, Spain (Relocated support)

Nordicrecruiters; Freiburg im Breisgau; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Performance bonuses

Paid training

Private health insurance

Career development

Inclusive environment

Job summary

Nordicrecruiters is seeking a German-speaking Customer Support Representative to assist customers of leading international brands in Madrid, Spain. You will handle inquiries, resolve issues, and ensure a positive customer experience.

You will receive comprehensive training, relocation support (flight, airport pickup, accommodation), private health insurance, and a clear path for professional development within a global organization. No prior experience required, just a customer-focused mindset.

Qualifications

• Fluent in German (C1 or native) and able to communicate in English.
• Excellent customer service mindset.
• Willing to relocate to Madrid, Spain.

Responsibilities

• Support customers of leading international brands by answering inquiries and resolving issues.
• Ensure a smooth, positive customer experience and maintain high satisfaction.
• Receive training and work in a modern, multicultural environment.

Skills

German (C1)

English communication

Customer-focused

Job description

Are you ready to take your career abroad and experience life in one of Europes most vibrant, sunny, and culturally rich capitals? Join our international team in Madrid, Spain, and become part of a global company that promotes teamwork, personal development, and cultural diversity. We are searching for German-speaking Customer Support Representatives who are passionate about helping others and excited to begin a new chapter in a world-class European city.

About the Role

As a German Customer Support Representative, you will support customers of leading international brands by answering inquiries, resolving issues, and ensuring a smooth, positive customer experience. You will receive full training and ongoing support in a modern, multicultural work environment that encourages learning and career advancement.

What We Offer

• Relocation package including flight to Madrid, airport pick-up, and accommodation support to help you settle in comfortably
• Competitive salary with monthly performance bonuses
• Comprehensive paid training no previous experience required
• Private health insurance
• Clear pathways for professional development within a global organization
• A supportive, friendly, and inclusive working atmosphere

Life in Madrid

Madrid offers an exceptional lifestyle that combines energy, culture, and sunshine. Known for its warm climate, world-renowned museums, historic neighbourhoods, delicious cuisine, and lively social scene, the city provides endless opportunities to enjoy your free time. Spend your weekends relaxing on outdoor terraces, exploring art and history, visiting nearby mountains and national parks, or immersing yourself in the city's famous nightlife. With a lower cost of living compared to many major European capitals and a welcoming international community, Madrid is the ideal place to build your career while enjoying an unforgettable life abroad.

Who You Are

• Fluent in German (C1 or native level) and confident communicating in English
• Friendly, empathetic, and customer-focused
• Motivated to live abroad and work in a multicultural team