Functional Manager (f / m / d) Zone Services OperationsLaboratory Solutions Automation

Siemens Schweiz AG; Eschborn; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Ein führendes Medizintechnikunternehmen in Eschborn sucht einen Functional Manager (f/m/d) für Customer Services - Laboratory Solutions Automation. Sie leiten das Automatisierungsteam und verantworten komplexe Projekte sowie die Unterstützung der Länder. Erforderlich sind umfangreiche Erfahrungen in der Labor-Diagnosetechnologie und nachgewiesene Führungskompetenzen. Flexible Arbeitsmodelle werden angeboten.

Qualifikationen

• Umfangreiche berufliche Erfahrung in Labor-Diagnosetechniken.
• Erfahrung in der Leitung von Teams im Diagnosetechnologiebereich.
• Nachgewiesene Führungserfahrung in Support-Umgebungen.

Aufgaben

• Führen des Automatisierungsteams innerhalb des ZSO.
• Verantwortung für die Durchführung komplexer Automatisierungsprojekte.
• Unterstützen der Länder beim Landesseitigen Support.

Kenntnisse

Exzellente Kommunikationsfähigkeiten

Teamfähigkeit

Interkulturelle Sensibilität

Organisationsfähigkeiten

Ausbildung

Uniabschluss oder gleichwertige Ausbildung in Medizintechnik

Jobbeschreibung

Job ID 485152 Veröffentlicht seit 14-Nov-2025

Organisation Siemens Healthineers Tätigkeitsbereich Customer

Services Unternehmen Siemens Healthineers AG Erfahrungsniveau

Experienced Professional Beschäftigungsart Vollzeit Arbeitsmodell

Hybrid (Mobiles Arbeiten / Arbeiten vor Ort) Vertragsart Unbefristet

Standort(e) - Eschborn - Hessen - Deutschland Do you want to help

create the future of healthcare? Our name, Siemens Healthineers,

was selected to honor our people who dedicate their energy and

passion to this cause. It reflects their pioneering spirit combined

with our long history of engineering in the ever-evolving

healthcare industry. We offer you a flexible and dynamic

environment with opportunities to go beyond your comfort zone in

order to grow personally and professionally. Sounds interesting?

Then come and join our Zone Services Operations (ZSO) team as

Functional Manager (f / m / d) Customer Services Laboratory Solutions

Automation . Location : CEE country Choose the best place for your

work – Within the scope of this position, it is possible, in

consultation with your manager, to work mobile up to an average volume of 60% of the respective working hours. This position

reports to the Zone Services Operations Head in CEE and has the

following goals and responsibilities. Your tasks and

Responsibilities

• Lead the Automation team within the ZSO in CEE to establish a "first touch resolution" mindset through delivering proactive, reactive, hot site and interactive Incident Management for Customers and Customer Service Engineers & Application Specialists.
• Manage implementation of complex Automation projects.
• Act as the key contact for stakeholders in CEE when it comes to Customer escalation and hot site management for Automation.
• Drive the swift resolution of customer issues in collaboration with Service Operations Support (SOS), country teams and other required stakeholders following structured escalation paths.
• Actively support countries with regards to country readiness in your responsibility.
• Foster a culture of continuous improvement by regularly reviewing service performance, identifying process optimization opportunities, and implementing best practices to enhance efficiency and customer satisfaction in area of responsibility.
• Ensure employee engagement and development by actively supporting team members through regular feedback, tailored training plans, and career growth initiatives that align with both individual aspirations and organizational goals.
• Be responsible for managing the performance of all direct reports in alignment with key roles, ensuring consistency with customer support demands and overall business objectives.
• Ensure that the team manages service incidents in accordance with the established incident management process, consistently applying Good Documentation Practice (GDP) techniques.
• Drive escalation resolutions in your area of responsibility within the agreed time frame, in collaboration with SOS and the country CS organization. Proactive updates to all stakeholders on the status of escalations are a must.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services

Qualifications

• You hold a university degree or equivalent high-level education in Medical Engineering, or Medical Technology.
• You bring extensive professional experience in Laboratory Diagnostics support and service operations. Ideally, you have worked within a remote support team and have experience leading such teams.
• You have many years of team management experience in the diagnostic field.
• You possess very profound management and leadership capabilities and the ability to manage a team of experts, utilizing various communication methods both remotely and face to face.
• You have proven leadership experience in support environments, allowing you to lead your team with confidence and drive operational excellence.
• You possess strong product-related knowledge and service / support experience in this specific product area.
• You are passionate about resolving customer escalations in a timely and professional manner following the incident management and pre-clarification process to SLA standards.

Attributes and Skills

• You impress us with your excellent communication skills and fluency in English—both written and verbal. Proficiency in additional languages is highly valued.
• You demonstrate strong interpersonal and organizational skills, a positive attitude and excellent teamwork capabilities.
• You are sensitive to cultural diversity and self-reliance, and you bring a high degree of flexibility and motivation, both of which are essential for this role.

Our Global Team

Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our Culture

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

Recruitment Agencies

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. Siemens Healthineers Germany was awarded the Great Place to Work® certificate.