Full-Stack Customer Success Engineer (f/m/x)

DUDE CHEM; Berlin; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Data4Life in Germany is seeking a Full-Stack Customer Success Engineer to bridge technical delivery and user success, focusing on AI-enabled research platforms and the AIRMS chatbot.

You will develop features using Python, FastAPI, and TypeScript, collaborate with researchers and clinicians, keep deployments stable, and help integrate LLMs and AI tools while communicating in English.

Qualifikationen

• Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent.
• 2+ years of full-stack development experience with Python/FastAPI and TypeScript/JavaScript.
• Hands-on with React, Vue, or Angular.
• Experience deploying or integrating LLM/AI is a plus.
• Strong cross-functional collaboration and English communication (C1).

Aufgaben

• Develop features for AIRMS platform and chatbot UI.
• Work with researchers and clinicians to translate needs into solutions.
• Keep stack up to date and ensure stable deployments across environments.
• Integrate AI models and APIs to streamline workflows.

Kenntnisse

Full-stack dev

Python/FastAPI

TypeScript/JavaScript

Frontend frameworks

LLM/AI experience

English communication

Collaboration

Ausbildung

Bachelor's or Master's in CS

Jobbeschreibung

Full-Stack Customer Success Engineer (f/m/x)

Hi there! Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIRMS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs.

In this role, you will act as a technical enabler for researchers and clinicians, helping them successfully adopt and use AI-powered tools in a regulated health environment.

Your future role

• Build further features around the AIRMS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React or Vue or Angular)
• Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use
• Maintain the software stack up-to-date and ensure reliable, stable deployments across environments
• Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows

What you need to succeed

• Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience
• 2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend)
• Hands-on experience with modern frontend frameworks (one of: React, Vue, Angular)
• Ideally working experiences integrating or deploying LLM or AI
• Strong collaboration skills to work across engineering, product, and research teams
• Strong communication skills in English (C1)

Why you will love working with us

• High level of personal responsibility and creative freedom
• Work on socially impactful projects in the healthcare sector
• Collaboration with leading partners from research, technology, and healthcare
• A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore)
• Flexible working models with the option to work from home
• Permanent employment contract with 30 days of vacation
• Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket

Good to know

• We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team.
• If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.
• For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office

German required “C1”

Hybrid “Flexible working models with the option to work from home”