Front Office Night Manager (m/w/d)

Hilton Worldwide, Inc.; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global hospitality company seeks a Front Office Night Manager for their Frankfurt location. Responsibilities include overseeing front office operations, ensuring guest experiences, and managing team performance. Ideal candidates will have supervisory experience in hotel or leisure environments, excellent leadership skills, and a commitment to high-quality customer service. Competitive benefits include night shift bonuses and comprehensive training opportunities.

Leistungen

Night shift bonuses

Access to Hilton University

Team events

Travel allowance

Paid breaks

Qualifikationen

• Previous supervisory experience in Front Office within hotel or retail.
• Ability to work under pressure and in a team.
• Commitment to high-level customer service.

Aufgaben

• Oversee front office operations and maintain high standards.
• Conduct health and safety checks and nightly rounds.
• Maximise room occupancy using upselling techniques.

Kenntnisse

Leadership

Communication

IT proficiency

Customer service

Flexibility

Tools

Front Office Management Systems

Jobbeschreibung

Job Description – Front Office Night Manager (m/w/d) – Hotel ID: HOT0C0VP

Location: Hilton Frankfurt Airport – The Squaire, Am Flughafen Frankfurt Am Main 60600

What will I be doing?

A Night Manager oversees the night‑hour supervision of the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out.

• Oversee all front office operations to maintain high standards
• Act as a point of contact for regular guests and VIP guests
• Carry out night audit duties
• Maximise room occupancy at the best rates and use upselling techniques to promote hotel services and facilities
• Apply correct procedures for accepting foreign currency, credit cards and cash in accordance with the hotel's credit policy
• Represent the hotel manager and other senior staff in their absence and take full responsibility for the hotel
• Manage, record and promptly resolve any problems or emergencies that arise
• Demonstrate up‑to‑date knowledge of hotel products, services, prices and policies, as well as knowledge of the surrounding area
• Act in accordance with all safety and emergency procedures and manage the initiation of these procedures if necessary
• Prepare an appropriate handover to the early shift staff/duty manager
• Attend relevant training courses as required and support the night team in their training and development activities
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Conduct annual and half‑yearly appraisals with team members
• Carry out health and safety checks and nightly rounds, and maintain a good overview of all areas of the hotel
• Assist other departments as required

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry.
• Previous experience with Front Office Management Systems.
• Previous experience with cash handling.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What you can expect from us:

• Night shift bonuses of 25 % for working between 11 p.m. and 6 a.m.
• Flat hierarchies and direct communication at all levels.
• Regular feedback so you always know where you stand.
• Internal promotion opportunities and national and international career development.
• Access to Hilton University with thousands of free learning opportunities.
• Regular internal training opportunities.
• Team events (twice a year) and department outings to strengthen team spirit.
• Worldwide accommodation in Hilton hotels (at employee rates).
• Comprehensive welcome programme and introduction to the company.
• Paid breaks during the night.
• Travel allowance of £50 (tax‑free).