Front Office Manager - (on board luxury river cruise ship)

Scenic Tours Europe AG; Deutschland; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A luxury river cruise company is looking for a Front Office Manager to oversee daily operations on board. Responsibilities include managing the front office, supervising staff, preparing port reports, and ensuring guest satisfaction while maintaining safety protocols. Candidates should have at least 2 years of experience in similar operations and be proficient in English. This role requires problem-solving abilities and strong organizational skills.

Qualifikationen

• Min. 2 years' experience as Front Office Manager in 4* or 5* operations.
• Highly proficient in spoken and written English; French is a plus.
• Experience in bookkeeping, accounting, and inventory controlling.

Aufgaben

• Manage the daily operation of the front office.
• Conduct trainings and supervise front desk staff.
• Prepare port reports for arrivals and departures.

Kenntnisse

Problem-solving skills

Self-organized

Stress tolerance

Communication skills

Tools

MS Office

Jobbeschreibung

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Front Office Manager - (on board luxury river cruise ship)

• Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English, French can be an advantage
• Experience in bookkeeping, accounting, ordering, and inventory controlling
• Self-organized, disciplined, and reliable
• Good problem-solving skills
• Stress tolerant

Requirements:

• Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English, French can be an advantage
• Strong computer skills (MS Office)
• Experience in bookkeeping, accounting, ordering, and inventory controlling
• Self-organized, disciplined, and reliable
• Good problem-solving skills
• Complaint management skills
• Stress tolerant

Role and Responsibilities:

• Actively manage the daily operation of the front office
• Conduct trainings, coordinate, and supervise the front desk staff
• Assist and replace the hotel manager if required
• Prepare and send the port reports for arrival and departure
• Supervise the onboard boutique
• Monitor and control daily account closings performed by the night auditor
• Cruise preparations
• Administer cruise closings, including invoice controls, credit card settlements, and record onboard revenues
• Prepare on-duty schedules in accordance with legal requirements
• Be familiar with all docking locations and shore excursions
• In charge of monthly inventories
• Handle guest complaints
• Distribute information within the team as well as to other departments
• Ensure shore-side IT support if required
• Arrange external laundry suppliers
• Introduction and documentation of joining crew members
• Conduct evaluations of the front desk team with the assistance of the hotel manager
• Monitor and ensure necessary on-board discipline
• Ensure no unauthorized persons are entering the vessel
• Participate in all safety drills
• Report any potential safety hazards
• Responsible for AGE control panel and codes
• Maintain and update safety bookUpdate safety role and in-port-manning lists
• Participate in scheduled trainings, briefings, and meetings

Side Tasks:

• Perform any other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist other departments as per supervisor's instruction