Front Office Agent mwd

Marriott Hotels Resorts; Berlin; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Zusammenfassung

A leading hospitality company in Berlin is looking for a dedicated team member to manage guest check-ins and ensure a high level of customer service. Responsibilities include processing payments, coordinating with housekeeping, and maintaining professional standards. A high school diploma is required, and this full-time position offers the opportunity to work in a dynamic environment.

Qualifikationen

• Ability to process guest check-ins and various payment types.
• Strong communication and customer service skills.
• Ability to maintain a professional appearance and demeanor.

Aufgaben

• Process all guest check-ins and check-outs.
• Coordinate with Housekeeping for room readiness.
• Maintain confidentiality of proprietary information.

Ausbildung

High school diploma or G.E.D. equivalent

Jobbeschreibung

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit or credit. Process all check‑outs including resolving any late and disputed charges. Answer, record and process all guest calls, messages, requests, questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check‑in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals/departures), identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and travelers’ checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Employment Type: Full‑Time

Vacancy: 1