Front Office Agent (m/w/d), Berlin

Melia Hotels International S.A.(Meliá); Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global hotel chain in Berlin seeks a guest service agent. Responsibilities include checking guests in and out, handling reservations, and ensuring smooth communication between departments. Ideal candidates will have experience in hospitality and proficiency in Opera Cloud. Fluency in German and English is required, with Spanish being a plus. This position offers opportunities for personal and professional growth in a diverse work environment.

Leistungen

My MeliáRewards loyalty program

Flexible compensation and discounts

Qualifikationen

• Experience in a customer-facing role is desirable.
• Motivated to ensure guests feel well taken care of.
• An open and friendly nature is essential.

Aufgaben

• Be the first point of contact for guests.
• Check guests in and out.
• Process room reservations.
• Ensure smooth shift handover with departments.

Kenntnisse

Good knowledge of Opera Cloud

Good German skills

Good English skills

Good knowledge of MS Office

Very good communication skills

Experience at the reception desk

Structured working style

Strong team spirit

Excellent manners

Good hosting skills

Jobbeschreibung

Overview

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Your Task

• You will be the first point of contact for our guests and will act as their contact person and advisor throughout their stay
• You will be responsible for checking guests in and out#
• You will be jointly responsible for general correspondence with all departments within the hotel and for ensuring a smooth shift handover
• You will process reservations in day-to-day business and, in the absence of the reservations department, take room reservations and enter them into the system

Your profile

• Good knowledge of Opera Cloud
• Good German and English skills, Spanish desirable
• Good knowledge of Opera and MS Office is required
• Very good communication skills and empathy
• Experience at the reception desk is desirable
• Structured and independent way of working
• Strong team spirit
• You have excellent manners and very good hosting skills
• You are motivated when your guests feel well taken care of and you are happy to go the extra mile for your guests to make their stay as pleasant as possible You have an open and friendly nature

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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