Freelance Support Agent (Chinese Simplified & Traditional) (m/f/d)

Sandbox Interactive; Deutschland; Remote; EUR 17.000 - 34.000; Teilzeit

Zusammenfassung

Sandbox Interactive is seeking a freelance remote Support Agent to assist Albion Online players. Fluency in Chinese Simplified & Traditional is required, along with strong English communication.

The role is part-time and remote, with flexible hours including evenings and weekends, supporting players across multiple platforms. You will resolve technical and gameplay questions, escalate when needed, and contribute to ongoing improvements based on player feedback.

Qualifikationen

• Fluent in written and spoken Chinese Simplified and Traditional.
• Strong English communication for collaboration and external support.
• Demonstrated empathy, patience and effective problem solving.
• Flexible to cover shifts as a remote freelancer, including evenings/weekends.
• Comfortable using ticketing systems, spreadsheets and basic troubleshooting.
• Passion for online games and helping the player community.

Aufgaben

• Provide fast, friendly, and effective support to players via ticketing, chat, and email.
• Resolve technical, account, and gameplay queries with empathy and professionalism.
• Escalate complex issues and collaborate with internal teams for thorough resolution.
• Identify recurring player issues and suggest improvements to enhance experience.
• Stay up-to-date on Albion Online updates and community trends.
• Maintain confidentiality and deliver clear, respectful player communications.

Kenntnisse

Chinese language fluency

English communication

Empathy & problem solving

Remote freelance availability

Jobbeschreibung

Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.

About Sandbox Interactive and Albion Online

Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.

Main Responsibilities

• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email

• Resolve technical, account, and gameplay queries with empathy and professionalism

• Escalate complex issues and collaborate with internal teams to ensure thorough resolution

• Identify and report recurring player issues, suggesting improvements to enhance the player experience

• Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends

• Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Key Requirements

• Fluency in written and spoken Chinese Simplified & Traditional

• Solid verbal and written English communication skills for effective internal collaboration and external communication

• Flexible availability to cover shifts, including evenings and weekends (remote/freelance)

• Demonstrated empathy, patience, and excellent problem-solving skills

• Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)

• Deep interest in online games and a genuine desire to help the player community

Additional Information

• This is a freelance, remote, part-time position

• All applicants must be 18+ and able to receive international payments

• Applications must be submitted in English

Ready to Support Albion Online's Community?

If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.