Freelance, Part-Time Community Moderator, Indonesian – 95 hours/month

Tripod Technology GmbH / Tandem; Berlin; Remote; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A leading global language learning community in Berlin seeks a Community Moderator to foster a safe and vibrant space for language exchange. The role involves reviewing member reports, responding to inquiries, and collaborating with the team to enhance the community experience. Candidates should be proficient in English and have excellent communication skills. This is a fully remote position offering flexible hours, with an hourly rate starting from 6 EUR.

Leistungen

Join a friendly, experienced international team

Flexible scheduling

Opportunities for growth

Expand your linguistic horizons with Tandem Pro

Qualifikationen

• Strong command of English; knowledge of other languages is an asset.
• Experience in content moderation or customer support desirable.
• Must own a laptop/desktop with stable internet connection.

Aufgaben

• Review member reports to ensure compliance with Community Guidelines.
• Handle new member applications and respond to inquiries.
• Collaborate with the community team to resolve issues.

Kenntnisse

Excellent verbal and written communication skills

Proficient in English

Strong command of other languages (especially Indonesian)

Proactive problem solver

Jobbeschreibung

About Tandem

Tandem is the leading global language learning community with millions of members in over 180 countries. Our international core team, based in Berlin, is driven by a passion for languages, technology, and culture. Our mission is to create a product that not only teaches new skills but also fosters meaningful cross-cultural conversations.

Location: remote, comfortable to work between 13:00 and 16:00 (UTC +8). The working hours could be adjusted.

Your role will be to:

As a Community Moderator, you will be responsible for cultivating a safe and vibrant space for meaningful language exchange. Your primary focus will be to ensure that interactions remain respectful, engaging, and in line with our Community Guidelines. A strong command of English and exceptional intercultural communication skills are essential for this role. Prior experience in customer support or content moderation is highly valued, and proficiency in multiple languages is a definite advantage, helping us cater to our diverse global community more effectively.

Key Responsibilities:

• Review member reports in line with Tandem's Community Guidelines;

• Review new member applications;

• Respond promptly to members' questions and inquiries;

• Collaborate with the broader community team to swiftly resolve reported issues.

This role is pivotal to the smooth operation and growth of Tandem. You will report to the Community Manager and work closely with other community moderators.

You are the right fit for the role if you:

• Proficient in English. Strong command of other languages is a plus (with preference to Indonesian);

• Excellent verbal and written communication skills;

• Proactive problem solver with a keen interest in mobile apps and new software tools;

• Familiarity with content moderation and an understanding of the challenges associated with sensitive topics. Prior experience in customer support or content moderation is a plus;

• Owns a laptop or desktop computer with stable internet connection;

• Must be able to send an invoice each month.

Additional Details:

• Fully remote

• 95 hours per month

• Hourly rate:From 6 EUR per hour

• You may be expected to work on weekends

The benefits

• Join a friendly, experienced international team

• Flexible scheduling

• Opportunities for growth

• Expand your linguistic horizons with Tandem Pro—learn to say “Hi” in 20 additional languages!

If you’re passionate about community engagement and excited to contribute to a dynamic, global platform, we’d love to hear from you!