Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; München; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A technology services company in Munich is seeking an IT Support Specialist to provide end-user and network support. The role involves assisting users with Office 365, troubleshooting network issues, and onboarding new employees to IT tools. Candidates should be fluent in both German and English and have experience in IT support. This position requires a valid working permit for Germany and offers a freelance contract.

Qualifikationen

• Experience in Level 1 and Level 2 IT support.
• Fluent in German and English.
• Familiar with network topics and firewalls.

Aufgaben

• Provide end-user support for Office applications.
• Setup and deploy new computers.
• Support network-related issues and escalate complex problems.

Kenntnisse

Office 365 support

Network troubleshooting

Fluent in German

Fluent in English

ServiceNow

Azure AD administration

Tools

ServiceNow

Microsoft Entra ID

Jobbeschreibung

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor‑made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority.

Job Description

Key Responsibilities

Level 1 Support

• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting

Level 2 Support

• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues

Qualifications

• Tools & Technologies: Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools
• Fluent in German and English
• Experienced in both Level 1 and Level 2 IT support

Additional Information

• Location: Munich
• Workload: 5 days per week / 8 hours per week on client site support
• Freelance
• Valid working permit for Germany

All our positions are open to people with disabilities