Freelance Luxury Brand Evaluator - Köln, DE

CXG; Köln; Remote; EUR 6,700 - 13,000; Part time

Job summary

CXG is seeking freelance Luxury Brand Evaluators who are existing luxury brand customers. Perform evaluations by visiting stores, shopping online, or scheduling appointments, and provide feedback via questionnaires. Applicants should not have previously worked for luxury retail brands to ensure unbiased evaluations.

Join a global network supporting premium brands with diverse assignments across fashion, jewelry, cosmetics, and more, all via a mobile app for applying and completing missions.

Qualifications

• Must be 18 years or older.
• Must be an existing client of premium and luxury brands.
• Not contractually engaged with any retail brands to maintain objectivity.
• Punctual, organized and detail-oriented.
• Observant, passionate about customer experience.

Responsibilities

• Conduct discreet evaluations of luxury brands in-store or online.
• Provide objective feedback about experiences.
• Select assignments that match profile and interests.
• Complete questionnaires after each evaluation.
• Follow brand-specific project objectives and requirements.

Skills

Observant

Detail-oriented

Punctual

Reliable

Customer experience

Job description

Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers.
As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.
Please note: Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.
Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.

Responsibilities:

• Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both
• Provide objective feedback about your experiences
• Choose assignments that align with your profile and interests
• Complete questionnaires after each evaluation
• Comply with all given project objectives and special requirements from the luxury brand we represent

About CXG:

CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com.
Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.

Requirements

• Must be 18 years or older
• Existing client of premium and luxury brands
• Not contractually engaged with any retail brands, to maintain integrity
• Punctual, organized, detail-oriented, reliable
• Observant, passionate about customer experience
• No prior experience needed, we look for honest feedback from real customers