Freelance Luxury Automotive Evaluator - Hessen - Rhein-Main, DE

CXG; Frankfurt; On-site; EUR 34,000 - 83,000; Full time

Benefits offered by this job

Freelance, project-based

Flexible hours

Job summary

CXG invites you to become a Luxury Automotive Experience Evaluator in Frankfurt, where you will visit premium showrooms and provide expert feedback on the customer journey.

Your insights, drawn from familiarity with luxury vehicles and elevated service standards, help brands refine their customer experience globally. This freelance, project-based role offers flexible hours and diverse assignments across luxury automotive environments.

Qualifications

• Must have a good understanding of the automobile industry.
• Enjoy interacting with people and providing insightful feedback.
• Ability to observe discreetly and note details of the shopping experience.
• Own a car and hold a driving license.
• Able to provide unbiased, honest feedback and complete online surveys promptly.

Responsibilities

• Select missions that fit your interests and profile.
• Visit premium showrooms and evaluate the customer journey.
• Assess ambiance, service levels, digital/in-store interactions, and follow-up communications.
• Submit observations through structured questionnaires on our platform.

Skills

Automotive knowledge

People skills

Attention to detail

Driving license

Unbiased feedback

Job description

Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.

Become a Luxury Automotive Experience Evaluator

As a Luxury Automotive Experience Evaluator, you'll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.

Why This Opportunity Is Ideal for Automotive Enthusiasts

• Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands
• Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation
• Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey

What You'll Do

• Choose assignments that fit you - Select missions aligned with your interests, preferences, and profile
• Experience the showroom journey - Interact with product experts, explore the space, and evaluate service with a trained eye for luxury
• Observe every detail - Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey
• Share honest, professional feedback - Submit your observations through structured questionnaires on our platform

About CXG

CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world's most prestigious brands.

Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights.

Requirements

• Must be 18 years of age or older.
• Good understanding of the automobile industry
• Passionate about automobiles and improving customer service and retail environments
• Enjoy interacting with people
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience
• Own a car and has a driving license
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

Benefits

• This is a freelance, project-based position
• Flexible working hours