Freelance Luxury Automotive Evaluator - Hessen - Rhein-Main (German speaking)

CXG group; Frankfurt; On-site; USD 28,000 - 55,000; Part time

Benefits offered by this job

Freelance project-based

Flexible working hours

Job summary

A global luxury experience company is seeking a Luxury Automotive Experience Evaluator to provide constructive feedback on premium automotive showrooms. This freelance role involves evaluating customer interactions, assessing service quality, and submitting detailed observations through structured questionnaires. Ideal candidates are automotive enthusiasts with strong observational skills and a passion for enhancing the customer journey. Interested individuals must be 18 years or older and possess a valid driver's license.

Qualifications

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing various aspects.
• Own a car and has a driving license.
• Ability to provide unbiased feedback promptly.

Responsibilities

• Choose assignments based on personal interests.
• Experience the showroom journey and evaluate service.
• Assess the ambiance and service levels.
• Submit professional feedback through questionnaires.

Skills

Automotive knowledge

Customer service improvement

Attention to detail

Interpersonal skills

Job description

Become a Luxury Automotive Experience Evaluator

As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.

Why This Opportunity Is Ideal for Automotive Enthusiasts

• Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
• Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
• Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.

What You’ll Do

• Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
• Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
• Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
• Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.

How to Apply

To become an evaluator with us, follow these simple steps:

1. Register on live.cxg.com and receive an email with your credentials.
2. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.
3. Check the 'welcome package' and pass the general certification.
4. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.

About CXG

CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.

Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights.

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Own a car and has a driving license.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.

• This is a freelance, project-based position
• Flexible working hours