Freelance Customer Service Agent - Multilingual French-German-English

GOLD AVENUE; Frankfurt; Remote; EUR 20.000 - 40.000; Teilzeit

Zusammenfassung

A leading finance company is seeking a Freelance Customer Service Agent who is fluent in French, German, and English. The role involves responding to customers through various channels, managing orders, and providing outstanding customer service. Ideal candidates should have strong communication skills, multitasking abilities, and a customer-centric approach. This position offers flexible timetables and the opportunity to work from home.

Leistungen

Flexibility timetable

Awesome and passionate team

Work from home

Qualifikationen

• Proven customer service experience in customer-facing roles.
• Ability to resolve issues effectively while maintaining a positive attitude.
• Tech-savvy with experience in digital tools and CRM systems.

Aufgaben

• Respond to customers through multiple channels (phone, email, chat, social media).
• Take responsibility for customer problems and track requests.
• Manage orders from receipt to delivery.
• Maintain accurate records of service actions.
• Manage workflow according to priorities.
• Assist with onboarding new customers.
• Provide translations or support to other services.
• Suggest improvements for customer service.

Kenntnisse

Fluent in French

Fluent in German

Fluent in English

Exceptional Communication Skills

Customer-centric Approach

Quick Thinking & Problem-Solving

Strong Multitasking Abilities

Tech-Savvy

Team Collaboration

Cultural Sensitivity

Jobbeschreibung

We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency : Fluent in French, German and English, a good command of a fourth language would be a plus (Italian or Spanish), enabling effective communication across diverse customer bases.

• Exceptional Communication Skills : Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
• Customer-centric Approach : Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
• Proven Customer Service Experience : Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
• Quick Thinking & Problem-Solving : Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.
• Strong Multitasking Abilities : Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
• Tech-Savvy & Adaptable : Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
• Team Collaboration : A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
• Time Management & Organisation : Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
• Cultural Sensitivity : Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

YOUR TASKS

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
• Take responsibility for customers' problems and track the requests accurately and efficiently.
• Manage orders from receipt to delivery.
• Maintain accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Be the point of contact for the onboarding of new customers.
• Occasional translations or assistance to other services.
• Bring in ideas to improve the customer service experience; your voice counts!

WHAT YOU BRING WITH YOU

High level of judgment, integrity and confidentiality.

Start-up spirit.

Positive attitude.

Multitasking skills.

Ideally located in Spain.

WHAT WE OFFER

Flexibility timetable

Join an awesome and passionate team

Work in Finance - Precious metals

Work from home

START DATE : As soon as possible