Fraud Program Manager (d/f/m)

Hibob Inc.; Berlin; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible working time (hybrid)

20 days work from anywhere

Parental leave for both parents

Extra paid days off for special events

Confidential support & coaching

Zusammenfassung

Kleinanzeigen is seeking a Fraud Program Manager to translate fraud priorities into structured plans and drive delivery across Fraud Operations in a hybrid Berlin office.

You will coordinate with Fraud, Product, Engineering, Customer Service, Analytics, and external partners, building scalable processes and maintaining up-to-date SOPs and playbooks. Fluent German and English are required to succeed.

Qualifikationen

• Experience in program management, operations, process management or a comparable role coordinating complex initiatives across multiple teams.
• Strong ability to bring structure to ambiguity and turn priorities into clear plans with tracked actions.
• Excellent ability to translate operational needs into clear requirements for technical, product and business partners.
• Fluent German and English, written and spoken, in a fast-changing operational environment.

Aufgaben

• Coordinate Fraud initiatives from planning through implementation, ensuring responsibilities, dependencies, decisions, and next steps are clear and followed through.
• Coordinate Fraud initiatives from planning through implementation, ensuring responsibilities, dependencies, decisions, and next steps are clear and followed through.
• Own and continuously improve Fraud operational documentation, including SOPs, playbooks, process maps, and working instructions, keeping them aligned with evolving workflows, tools, and fraud patterns.
• Identify process gaps, inefficiencies, and unclear ownership and turn them into scalable, repeatable ways of working across internal teams and external partners.
• Act as a central point of coordination across Fraud, Product, Engineering, Customer Service, Analytics, and vendors, translating operational needs into clear and actionable requirements.
• Support operational readiness for launches, incidents, new controls, tooling, and process changes, ensuring teams have the information and structure needed for successful implementation.
• Partner with subject matter experts to translate Fraud expertise into effective training, guidance, and calibration routines that support consistent execution and quality across teams.

Kenntnisse

Program management

Operations

Process management

Fraud

Trust & Safety

German language

English language

Jobbeschreibung

As our Fraud Program Manager, you will turn Fraud priorities into structured plans and ensure initiatives are successfully delivered across Kleinanzeigen. Sitting at the centre of Fraud Operations, you will connect teams, coordinate dependencies, and establish scalable processes that help us respond effectively as fraud patterns, tools, and business needs evolve. You will work closely with Fraud, Product, Engineering, Customer Service, Analytics, and external partners. This is a hybrid role, our office is in Berlin-Charlottenburg.

Job requirements

Who You Are

• You have experience in program management, operations, process management, Fraud, Trust & Safety, or a comparable role where you have coordinated complex initiatives across multiple teams.
• You are highly organized and comfortable bringing structure to ambiguity, turning priorities into clear plans and ensuring actions and dependencies are followed through to completion.
• You have strong process thinking and experience creating or improving operational documentation, standards, and repeatable ways of working.
• You build trusted relationships across different functions and can confidently translate operational needs into clear requirements for technical, product, and business stakeholders.
• You communicate fluently in German and English, both written and spoken, and are comfortable working in a fast-changing operational environment.

Job responsibilities

What You’ll Do

• Coordinate Fraud initiatives from planning through implementation, ensuring responsibilities, dependencies, decisions, and next steps are clear and followed through.
• Coordinate Fraud initiatives from planning through implementation, ensuring responsibilities, dependencies, decisions, and next steps are clear and followed through.
• Own and continuously improve Fraud operational documentation, including SOPs, playbooks, process maps, and working instructions, keeping them aligned with evolving workflows, tools, and fraud patterns.
• Identify process gaps, inefficiencies, and unclear ownership and turn them into scalable, repeatable ways of working across internal teams and external partners.
• Act as a central point of coordination across Fraud, Product, Engineering, Customer Service, Analytics, and vendors, translating operational needs into clear and actionable requirements.
• Support operational readiness for launches, incidents, new controls, tooling, and process changes, ensuring teams have the information and structure needed for successful implementation.
• Partner with subject matter experts to translate Fraud expertise into effective training, guidance, and calibration routines that support consistent execution and quality across teams.

At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.

• Flexible working time (hybrid)
• 20 days “work from anywhere”
• Paid additional parental leave for both parents
• Extra paid days off for special occasions (e.g. your wedding or a move)
• Confidential support & coaching for you and your loved ones
• Annual company sports events
• Pension and life insurance
• Learning opportunities to grow your skills and career
• Corporate benefits and exclusive discounts
• An attractive referral program

Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.

If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.