Founding Technical Account Manager (French Speaking) m/f/d

voize; München; Hybrid; EUR 70.000 - 120.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Learning platforms (Blinkist, Audible)

Zusammenfassung

voize is expanding to France and seeking the Founding Technical Account Manager (France). You’ll be the first dedicated technical hire for our French customers, owning implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

As a one-person Swiss army knife across Technical Support and Solution Engineering, you’ll build the playbooks, documentation, and processes that a future French tech team will run, ensuring wildly successful and referenceable

Qualifikationen

• Several years of experience in technical support, solutions engineering, technical account management, or implementation.
• Hands-on troubleshooting with logs, APIs, integrations, networking, and device/MDM setups.

Aufgaben

• Own end-to-end technical setup for new French customers and rollouts.
• Provide inbound French support with clear ownership and timely resolution.
• Diagnose issues across app, backend, and client IT environments in French.
• Create the French playbook with setup docs and escalation paths.
• Voice of the customer to Product and Engineering to reduce blockers.

Kenntnisse

technical support

solutions engineering

technical account management

B2B SaaS

troubleshooting

documentation

communication

French (written)

English (internal)

German (a plus)

Jobbeschreibung

Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission: Be the technical backbone of our French launch

France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

Your Daily Business - No two days are alike

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage
• Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or elevate within agreed response expectations
• Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French
• Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on
• Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering
• Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team
• Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

Your Skillset - What you bring to the table

• Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment
• Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
• Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
• Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
• Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving
• Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.

Nice to have (but not required)

• Experience in healthcare, senior care, or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses
• You decide when you work best, that means flexible working hours and a good hybrid set-up.