Founding Technical Account Manager (French Speaking) m/f/d

DUDE CHEM; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Stock options

30 Urlaubstage

Deutschland Transport Ticket

Urban Sports Club

Learnings: Blinkist/Audible

Sprachkurse kostenlos

Flexible Arbeitszeiten

Hybrides Arbeitssetup

Remote-Arbeit in Deutschland

Zusammenfassung

voize sucht einen Founding Technical Account Manager (France). Du bist der technische Owner für unsere ersten französischen Kunden – von Implementierung und Setup bis Rollout und laufendem Troubleshooting.

Du arbeitest eng mit EU-Teams, entwickelst Playbooks, Dokumentationen und Prozesse, damit das französische Team morgen eigenständig arbeiten kann. Berliner Standorte mit hybridem/remote Modell in Deutschland möglich.

Qualifikationen

• Mehrere Jahre Erfahrung in technischer Unterstützung, Solutions Engineering, technischer Account-Management oder Implementierung.
• Hands-on Troubleshooting mit Logs, APIs, Integrationen, Netzwerken und MDM.
• Founding-Rolle mit eigenständiger Prozess- und Dokumentationsentwicklung.
• Ausgeprägte Kommunikationsfähigkeit für technische und nicht-technische Stakeholder.
• Datengetriebene Arbeitsweise zur Mustererkennung und Priorisierung.
• Fließende Französischkenntnisse (Sprechen & Schreiben) – gute Englischkenntnisse erforderlich.

Aufgaben

• Technische Planung und Setup End-to-End für neue französische Kunden.
• Inbound-Kunden- und Technikum-Support für den französischen Markt – klare Ownership.
• Fehlersuche und Troubleshooting über App, Backend, Kunden-IT und Integrationen – in Französisch.
• Aufbau des französischen Playbooks: Dokumentation, Eskalationspfade, Standards.
• Technische Stimme des französischen Kunden – Eskalationen klassifizieren und Feedback liefern.
• Zusammenarbeit mit EU-Teams für klare Eskalationspfade und Standardanfragen.
• Learnings in verständliche Prozesse, Dokumentation und Produkt-Feedback umsetzen.

Kenntnisse

Technical support

Troubleshooting

Autonomy

Communication

Data analysis

French fluency

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission: Be the technical backbone of our French launch

France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands‑on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

Your Daily Business - No two days are alike

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage

• Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escal

• Diagnose ambiguous issues hands‑on across our app, backend, customer‑side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French

• Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring‑issue tracking that future hires in the market will ramp on

• Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering

• Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team

• Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

Your Skillset - What you bring to the table

• Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health‑tech, or another operationally complex environment

• Hands‑on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you

• Founding‑role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked

• Excellent communication across audiences: you can walk a non‑technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report

• Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving

• Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.

Nice to have (but not required)

• Experience in healthcare, senior care, or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany

• Become a co‑creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible, plus free language courses

• You decide when you work best, that means flexible working hours and a good hybrid set‑up.