Floor Manager (m/f/d)

Ennismore; Berlin; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive package

24 holidays + bank holidays

BVG Public Transportation Ticket on us

Free night at The Hoxton + meal for 2

Pluxee Benefits Card lunch

Food on shift

Regular team events

Diversity & inclusion calendar

Mental wellbeing support via OpenUp

Learning platform with 6,000+ training

Job summary

The Hoxton, Charlottenburg in Berlin is seeking a Floor Manager to lead daily floor operations at Charlotte's, with Breakfast and events support. You’ll guide the service team, ensure smooth guest experiences and maintain high standards of food, drink and safety.

You’ll report to the Restaurant & Bar Manager, bring energy and warmth, and help create a welcoming neighbourhood hub for guests and locals alike in a creative Ennismore environment.

Qualifications

• Experience in a Floor Manager/Restaurant Supervisor role in a busy venue.
• Strong-hosting skills with ability to balance relaxed atmosphere and attentive service.
• Hands-on leadership: briefing, coaching and team unity on busy nights.

Responsibilities

• Be on the floor and lead by example, creating a fun, relaxed atmosphere.
• Bring Charlotte's to life from breakfast to dinner and occasional events.
• Read guests, anticipate needs and coach the team accordingly.
• Own the flow of service: allocate sections, manage reservations and communicate with teams.
• Maintain standards from first hello to last goodbye with prompt drinks and thoughtful check-backs.
• Lead daily briefings covering bookings, events, menu updates and priorities.
• Coach and develop service team and provide timely feedback.
• Collaborate with Head Bartender, baristas and Head Chef to move food and drinks smoothly.
• Know the menu inside out and make informed recommendations.
• Own issues, find solutions, and follow up for learning.
• Ensure opening/closing, cleanliness and side duties are on track.

Skills

Leadership

Guest hosting

Communication

Team coaching

Service leadership

Food & beverage knowledge

POS systems

Cash controls

Stock management

Tools

POS systems

Cash controls

Stock counts

Job description

The Hoxton, Charlottenburg (Berlin) – Floor Manager (m/f/d)

We're looking for a Floor Manager to bring good energy, confident leadership and a genuine love of hosting to The Hoxton, Charlottenburg. You'll lead from the floor, help your team shine and make Charlotte's a place our neighbours and hotel guests want to come back to.

Our first Hoxton in Germany opened in Berlin in May 2023 and is home to 234 bedrooms, welcoming public spaces and The Apartment, our meeting and events space on the 7th floor. At Charlotte's, our lobby bar and dining space, familiar food with a Berlin and German accent meets good coffee, wine, cocktails and a relaxed neighbourhood feel.

Reporting to the Restaurant & Bar Manager, you'll take charge of day-to-day floor operations at Charlotte's, including the Lobby, and support breakfast, and occasionally meetings and events as required. You'll bring the team, service and commercial details together, so every shift feels well run and every guest feels looked after.

More about us...

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

Job Description

What you'll do...

• Be out on the floor and lead by example. Create a fun, relaxed atmosphere, welcome familiar faces and first-timers, and keep your cool when the room fills up.
• Bring Charlotte's to life throughout the day, from Breakfast, a coffee, a quick bite to aperitivo, dinner and one more drink. Make the space feel welcoming, lived-in and unmistakably Hox.
• Read the guest and help your team do the same. Know when someone needs a quick lunch, a little guidance or time to settle in. Be warm, knowledgeable and there when it matters.
• Own the flow of service: allocate sections, organise food running, manage reservations and walk-ins, and keep the floor, bar and kitchen talking to each other.
• Keep standards consistent from the first hello to the last goodbye, with prompt drinks, accurate orders, thoughtful check-backs and tables that are ready for the next guest.
• Lead clear daily briefings covering bookings, events, menu updates, dietary requirements, sales priorities and who's doing what. Make sure every shift starts ready.
• Coach and develop the service team, help new starters find their feet and give useful feedback in the moment.
• Work closely with the Head Bartender, baristas and Culinary Head Chef to keep food and drinks moving together, share feedback and build product knowledge through regular tastings and training.
• Know the menu inside out, from Charlotte's classics and sharing plates to wines, cocktails and barista coffee. Turn that knowledge into natural recommendations that suit the guest.
• Take ownership when something goes wrong. Listen, find a sensible solution within your authority, record the feedback and follow up so we learn from it.
• Keep opening, closing, cleanliness and side duties on track. Check the room's lighting, music, furniture and presentation, and follow up on maintenance issues.
• Make food safety, allergen communication, responsible alcohol service and health and safety part of everyday service. Check dietary requests with the kitchen and never guess.
• Help bring local collaborations and Charlotte's events to life. Share ideas that give our neighbours a reason to drop in and our guests a reason to stay.

Qualifications

What we are looking for...

• Experience as a Floor Manager, Restaurant Supervisor or Assistant Restaurant Manager in a busy restaurant, hotel bar or lifestyle hotel, with the confidence to lead a shift.
• A natural host who enjoys being with guests and can balance a relaxed atmosphere with attentive, well-organised service.
• Hands-on leadership skills: you can, run a briefing, coach a colleague and bring a team together on a busy night.
• A good understanding of food, wine, cocktails and coffee, and the curiosity to keep learning and share what you know.
• Confidence with POS systems, cash controls, stock counts and daily reporting, plus a practical understanding of sales and labour costs.
• Clear communication, so you can connect with our guests, neighbours and international team.
• Sound judgement with guest complaints and team challenges. You stay calm, take ownership and know when to ask for support.
• An understanding of food safety, allergens, responsible alcohol service and safe working practices.
• Flexibility to work early and late shifts, weekends and public holidays, and to support the wider F&B operation when needed.
• You're looking for a place where you can be you. Personality, warmth and good ideas are welcome here.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for trying new things and want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• BVG Public Transportation Ticket on us!
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities