First Level Support Engineer (human)

Neura Robotics; Gemeindeverwaltungsverband Metzingen, Riederich; On-site; EUR 42,000 - 54,000; Full time

Job summary

Neura Robotics is seeking a First Level Support Engineer to be the initial contact for around 1,500 developers and business users. You’ll diagnose issues quickly, configure devices, and ensure new colleagues are productive from day one.

You’ll work on-site with a capable IT team, handling Ubuntu, Windows, and macOS environments, and grow into more complex 2nd level responsibilities as you develop. Fluent English is expected.

Qualifications

• Completed IT Ausbildung or equivalent qualification.
• Fachinformatiker Systemintegration or IT-Systemelektroniker background is expected.
• Solid knowledge of Ubuntu, Windows, and macOS.
• Basic networking fundamentals and troubleshooting skills.
• Clear communication in English (B2+).

Responsibilities

• Serve as the first contact for IT issues across developers and business users.
• Manage the full device lifecycle: procurement, setup, maintenance, and retirement across Ubuntu, Windows, and macOS environments.
• Run user onboarding and offboarding end-to-end.
• Work on-site with the team, providing hands-on support in a dynamic, multi-system environment.
• Collaborate with 2nd level colleagues, escalating where needed and taking on more complex topics as you grow.
• Manage user identities and access through Microsoft Entra ID and Active Directory.
• Track and resolve tickets in Jira, and keep asset data accurate.
• Maintain clear documentation of configurations, processes, and recurring issues.

Skills

English (B2+)

Clear communication

Troubleshooting

Networking fundamentals

Education

IT Ausbildung or equivalent

Fachinformatiker Systemintegration / IT-Systemelektroniker

Tools

Jira

Active Directory

Microsoft Entra ID

Job description

First Level Support Engineer

As a First Level Support Engineer, you'll be the first point of contact for around 1,500 developers and business users – the person who keeps things moving when something breaks and makes sure every new colleague hits the ground running. You'll work on-site with a well-staffed, experienced IT team that genuinely invests in each other's growth, with real scope to take on 2nd level responsibilities as you develop. The IT landscape at Neura is varied, modern, and anything but boring – and if Linux or macOS is where you're most at home, you'll fit right in.

Your mission & challenges

• Serve as the first contact for IT issues across our developer and business user community – diagnosing problems quickly and communicating clearly
• Manage the full device lifecycle: procurement, setup, maintenance, and retirement across Ubuntu, Windows, and macOS environments
• Run user onboarding and offboarding end-to-end, making sure every joiner has what they need from day one and every leaver is offboarded securely
• Work on-site with the team, providing hands-on support in a dynamic, multi-system environment
• Collaborate closely with 2nd level colleagues, escalating where needed and picking up more complex topics as you grow into the role
• Manage user identities and access through Microsoft Entra ID and Active Directory – including provisioning, group management, and access reviews
• Track and resolve tickets in Jira, and keep our asset management data accurate and up to date
• Maintain clear documentation of configurations, processes, and recurring issues so the team's knowledge stays shared

What we can look forward to

• Completed IT Ausbildung or equivalent qualification – e.g. Fachinformatiker Systemintegration, IT-Systemelektroniker, or a comparable background
• Solid working knowledge of Ubuntu, Windows, and macOS – confidence across all three matters; strong Linux or macOS skills are a real advantage
• Basic understanding of networking fundamentals – enough to diagnose connectivity issues and know when to elevate; strong network troubleshooting skills are a clear advantage
• A calm, methodical approach to troubleshooting and a genuine interest in getting to the root of a problem
• Clear communication – you can explain technical issues to non-technical users without making them feel talked down to
• Comfort working in a fast-moving environment with a diverse, international team
• English at B2 level or above – our team is international and English is how we work across borders