Field Support Representative, Member Care

Sidecar Health; Deutschland; Hybrid; EUR 40.000 - 53.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits

401k

Paid vacation

Impact at growth company

Zusammenfassung

Sidecar Health in the United States is seeking a Field Support Representative to visit client sites across Ohio, support members in navigating their health plans, and ensure access to care. The role emphasizes in-person support and strong customer service to elevate the member experience.

You will collaborate with Account Management, Claims, and Provider teams to establish positive relationships with HR and client contacts, delivering proactive and empathetic service.

Qualifikationen

• Must travel up to 30% across Ohio to visit groups and members onsite.
• Strong reliability, accountability and independent work ethic.
• Proactive problem-solving and ability to turn challenges into solutions.
• Ability to educate members on Sidecar Health best practices.
• Excellent communication and relationship-building with members and partners.

Aufgaben

• Visit clients onsite across Ohio and support members in navigating Sidecar Health plans.
• Serve as in-person support for groups and members post-enrollment and during escalated periods.
• Assist Account Management in building relationships with HR and key client contacts.
• Handle calls, web chats and emails to deliver timely member care.
• Provide friendly, timely, and positive customer service to members.

Kenntnisse

Travel readiness

Reliability

Problem solving

Member education

Communication

Growth mindset

Empathy

Flexibility

Bilingual (preferred)

Healthcare/insurance experience (pref)

Jobbeschreibung

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in greater Columbus, Ohio for consideration**

About the Role

Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.

As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.

What You’ll Do

• Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

What You’ll Bring

• Reliable personal transportation and the ability to travel up to 30% across Ohio to visit groups and members on-site (travel expenses fully reimbursed)
• A track record of reliability, accountability, and strong communication that enables you to work independently and effectively
• A proactive mindset with strong problem-solving skills — you turn challenges and complaints into solutions and wins
• The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint
• A desire to grow within the company — this high-visibility role offers opportunities for professional development and collaboration across teams
• Empathy and relationship-building skills that help you connect with members and partners in meaningful ways
• Flexibility and open schedule availability to meet the needs of members in the field
• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

What You’ll Get

• Competitive salary ($54,000) and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.