Field Service Technician – Coffee/Espresso

Jobtailor; Deutschland; Vor Ort; EUR 28.953 - 33.779; Vollzeit

Benefits dieser Stelle

401K Company Match

3 Weeks PTO

Holidays and Floating Holidays

Medical, Dental, Vision

Company Vehicle and Fuel card

Repair/Service Tools

Cellphone

Training Provided

Over Time Opportunities

Zusammenfassung

VP Coffee, a Smart Care company, seeks a service technician to service coffee and commercial restaurant equipment at customer locations. Earn $24-28 per hour depending on experience, with a $1,000 sign-on bonus.

Join a team providing installation, repair, and preventive maintenance, plus training and support from concept to daily operations. Responsibilities include troubleshooting, performing repairs, and maintaining documentation, while delivering excellent customer service and coordinating

Qualifikationen

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity; amperage, voltage and resistance; ability to read basic schematics.
• Ability to read and utilize a multimeter.
• Ability to work flexible shifts.
• Familiar with basic tools and multimeter.
• Basic understanding of Microsoft Office.
• Valid Driver’s license.
• Organizational Skills, Attention to Detail, Sense of urgency in responsiveness.
• Reliable, dependable, punctual, with good attendance.
• Able to lift and move heavy restaurant equipment when needed.

Aufgaben

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24‑hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill‑set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Kenntnisse

Troubleshooting

Electrical basics

Multimeter use

Read schematics

Flexible shifts

Tools familiarity

Microsoft Office

Driver's license

Attention to detail

Punctuality

Jobbeschreibung

Additional Job Description

*$1,000 Sign-On Bonus*

VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. This position will be servicing the coffee machines, espresso machines and combi‑ovens in various commercial customer locations. We provide Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations.

Pay Range $24-28 per hour Based off Experience

Responsibilities and Duties

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24‑hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill‑set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Qualifications and Skills

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter.
• Ability to work flexible shifts.
• Familiar with basic tools and multimeter.
• Basic understanding and skill‑set of Microsoft Office.
• Valid Driver’s license.
• Organizational Skills, Attention to Detail, Sense of urgency in responsiveness.
• Ability to adapt to workplace environment & organizational change.
• Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance.
• Able to lift and move heavy restaurant equipment when needed.

Benefits

• 401K Company Match
• 3 Weeks of PTO
• Holidays and Floating Holidays
• Benefits (Medical, Dental, Vision)
• Company Vehicle and Fuel card, Repair/Service Tools, Supplies, Cellphone
• Training Provided
• Over Time Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.

If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].